I purchased Acronis TrueImage 2011 at the end of November based on recommendations I saw in threads here. It took almost two months for me to get the software to install the updates. Now, of course, I seem to be having problems with running the backups. Support from Acronis has been basically non-existent.
I have it set to “version chain” which is a full backup once a week or once a month, and differential backups every day or every week. I did the first full backups last night. I expected the first one to take a long time, but even at that it took waaayyy longer than I expected.
First off, the hard disk image backup won’t validate. The “time remaining” (which has absolutely no bearing on actual time remaining so far as I’ve seen) ticks down to zero, then resets at some random thousands of days and continues ticking down. I’ve even tried letting it run overnight to see if that would be long enough, but every time it ticked down to zero, it starts over and some thousands of days. I hit cancel, I have the backup file, I can browse it, but I don’t know why it won’t validate.
Tonight is supposed to be the first differential backup. So far it’s been running for an hour and it still says it’s only 3% complete. I changed maybe 3 files today. The status says it’s “validating” (and "time remaining is more than a day), but it’s only supposed to validate once a month. Holy hell, is it supposed to take this long? My freeware is user-unfriendly and I’m never sure how exactly it’s backing things up, but it only takes minutes to complete, not hours. I really can’t sacrifice multiple hours every night to this. I need to be able to work on my computer, too.
I sort of expected this to be simple and user-friendly and something that worked more or less out of the box. But two months later and I still don’t have it working. Or am I expecting too much here, and it really is supposed to take hours every night to finish a differential backup? Is this fixable, or should I try for a refund? Is there better backup software out there?