I was just wondering if anyone has heard any horrid details about the t-mobile cell service and phones? My wife and I are considering changing to this plan and would like some input if anyone has any…
Verizon has been decidely sh*tty to us and we are dropping them completely. Basically we have heard bad things about all services… from AT&T to Cingular to T-mobile…we are just looking for the service who has the LEAST amount of badness, if I may be so obtund.
No, but let me know if you do. I’d pretty much decided to drop Cingular at the end of my contract in December. I’d heard that Verizon was contracting with ILD Teleservices, a company responsible for charging customers thousands in fraudulent charges, so they’re pretty much out. AT&T combined with Cingular, which is why I have them (and hate them) now, so it looks like T-mobile is the other option.
I’ve had T-Mobile for over a year now, and haven’t had any problems with them. Other than the fact that my cellphone won’t work in my house. I don’t think that is their fault, as NO ones cell phone will work in my house.
I have T-Mobile and I’ve been very happy with them.
I’ve had T-Mobile for 3-4 years. Never had any problems in any city I’ve lived in for visited.
I’m a reasonably happy, and entirely undemanding, T-Mobile customer. Is T-Mobile (I keep typing T-Bomile, for some reason) still part of Deutsche Telekomm?
I’ve had T-Mobile for a few months and so far they have been great, my bills are what i expect and the tech support/cust service has been solid. I hated Verizon and Sprint, so I am not jsut easy to please. Coverage has been good, i can use my phone in the underground garage and I am one of the few people who get reception in the building core.
I had T-Mobile for my business. I had multiple phones. The representative had agreed to wave the activation fees and I had a contract which had been amended to that effect. They charged me the activation fees anyway. I called and said, “Hey, these were supposed to be waved.” They said they would be taken care of. They didn’t. I called again about it later, after a month or two and I hadn’t been credited. This happened a couple of times. Finally they said, “Sorry, we can’t correct anything after the first 60 days, there’s nothing we can do about it more.” So, other than f$%king me for a few hundred dollars everything was fine. This was probably as much about their sales rep as the company. He was probably independent and had already gotten his cut and they didn’t want to lose money. But just for that I’ll never use them again.
No complaints - but I’ve only had T-Mobile for a few months. You can check your coverage area here. At least from my experience, their ratings seemed accurate and not inflated.
I’ve had them for about a year and a half and haven’t had any problems other than the fact that my cell phone won’t work in Mexico, but my friend’s Cingular phone will.
I also get unlimited text and picture messaging for 9.99/mo. Woohoo!
My husband and I both have had great service from T-Mobile after they acknowledged that we lived in a void and did some sorta switch-y thing and made them work. The first few days were hell. I’d drive up a main drag and watch my bars disappear once I hit a certain street.
But they’ve fixed it now and I’ve already upgraded the phones and spent my own money. I’m on a really cheap plan that costs $19.99 for 75 minutes a month. I don’t want to become dependent on the cell, yet I still want to have one for the occasional unanticipated call. Makes me feel safer on the road with my two little ones.
I recommend them! My calls are pretty clear and I rarely have problems nowadays. They have some cool looking phones.
Well, as it happens I work for T-Mobile, and I’m perfectly willing to answer questions. I’ve also had the service for over three years and wouldn’t switch with a gun to my head. As a basis of comparison, I was with Verizon for three years before I switched over. No, I do not have an employee account as I got the service before I hired on with the company and I prefer to keep my advantageous rate plan especially because as a regular customer I get a better deal on upgrades.
Malkavia: If you have a SmartAccess account (with a spending limit balance) that would explain why your phone doesn’t work in Mexico. There’s no physical reason why, as TMo USA and Mexico are both running on 1900Mhz frequency. If you do have this type of account and have been with TMo for more than a year, you might be eligible to convert to a regular account which does allow international roaming and dialling.
ShibbOleth: Sorry about your activation fee issues, but I think you’re probably right that an indirect dealer set you up to run afoul of the adjustment policies in order to make sure he didn’t get a chargeback on his commission.
We don’t inflate our coverage area, and the map on our website is interactive and is not only accurate to street level, it’s also the same map we in customer care use to diagnose service issues and report them to the engineering department. Any place I have issues with coverage I’ve been able to check on the map and see exactly why there’s an issue in that spot.
One of the major business pushes for '06 is expanding and enhancing coverage in suburban areas. We’ve spent a lot of money doing exactly that, and have met or exceeded all projected forecasts for network enhancement this year.
We’ve won J.D. Powers and Associate’s award for top customer service three years running, which is an industry first.
When I started with the company in Q1 '03, we had just amazed the heck out of ourselves by exceeding our target growth in customer base–we’d hoped to end Q4 '02 at eight million customers, instead we ended with ten million. We’ve more than doubled our customer base since then, and it’s all been the old fashioned way. We have had no mergers or acquisitions to explain our solid growth.
We offer an excellent product at a more than fair price. Our handsets are competitive, and we offer more minutes for the money than any other national wireless carrier. We’re extremely competitive in our data plans and features as well, with EDGE deployed in all markets and unlimited data features mean exactly that–if you want to hook your phone up to your computer and use it as a modem 24/7 we won’t stop you, or charge you extra, or cancel your service like some other companies I could name.
Our text message packages start at 4.99 for 400 messages, and that’s either SMS or picture messages, we don’t differentiate. Unlimited texting on a single line is 14.99/month, or 19.99 for up to five lines on a family plan.
We’re testing a “5” plan in two markets currently (Portland OR and San Diego) which allows unlimited calling to any five phone numbers the customer chooses–landline, other wireless carrier, anyone.
The new 19.99 “KidConnect” plan has unlimited weekends and mobile to mobile calling, and up to $20.00 in any other service, 75 minutes, or 200 text messages, or any combination thereof. More money can be added to the plan as needed, with refills done like a prepaid phone. It’s targeted toward teaching kids how to handle a cell phone without bankrupting Mom & Dad, but it’s also pretty spiffy for low usage needs adults.
The MDA and SDA PDA/Smartphones are the whizbang shiznit on a whirling carrot with icing, and I’m trying to decide which one to get as my next upgrade. 
And yes, T-Mobile USA is a subsidiary of Deutsche Telekom, and a very profitable one at that…
I sell T-mobile, Verizon, and Sprint phones out of a kiosk that operates within Costco’s. The only complaint we get about T-Mobile is that their coverage isn’t as strong as some of their customers would like it to be. On the whole they’re a very good company and have won the award for Best Customer Service from JD Powers and Associates for the past two to three years. Of the three wireless service providors I offer, I usually pitch T-Mobile first because:
[ul]
[li]They’re the cheapest[/li][li]They are very strong in Florida[/li][li]Their phones are extremely easy to activate as opposed to Verizon’s and their Godawful eRoes system.[/li][li]They took me, my brother, and all of my coworkers out to eat at Hoolihans…and paid for drinks 
.[/li][/ul]
I’ve had T-Mobile for about a year, and they’ve been very good to me – their customer service (when I’ve had to use it, which hasn’t been often) has been very helpful. I’ve always felt like they’re honestly answering my questions instead of just trying to stiff me for as much as possible. I haven’t had experience with any other cellphone providers, but I’ve got a good plan (1000 minutes + unlimited nights/weekends for $40/month) and I feel like I can trust them. I’d recommend them if you’re not looking for anything fancier than minutes + texting.
We are switching this week from T-Mobile to Nextel. We have a lake house in Southwestern Kentucky and have no reception. We also didn’t get reception for much of Tennessed and North Carolina.
I was happy with T-Mobile and we’ve been with them for over 5 years. But Mr. Pundit got a bug up his ass and now we’re switching.
I’ve had T-Mobile for several years, no complaints.
I’ve used them for a few years without a problem (except that my office at the new site has a crappy signal).
I have had T-Mobile for several years. Excellent coverage.
I’ve had them for several years and haven’t had any complaints until recently. My phone’s started to die, and I use it so rarely that I just don’t want to have to pay for a replacement, since if I switched to any other company, they’d give me a phone for signing a contract. Anyway, I asked T-Mobile if they’d give me a free phone, and they’re being complete douchebags about it. If they just said “No, suck it,” I’d be fine. But instead they keep giving me the runaround, which really means “We’ll give it to you if you pester us enough, but we’re not going to make it easy, dammit!” Annoying.
T-Mobile customer for a couple of years now, and no complaints at all. If I have a problem with my phone, they send me a new one within four-five days, and will give me a loaner til it shows up.
My bill is straightforward and my coverage is at par or better than that of my friends. (Who are Cingular, Sprint, etc…)
Don’t have any plans or any reasons to switch.