I didn’t see this report, just heard about it, so I may have some of my facts screwed up.
From what I hear, the report involved having a “housewife” in Phoenix (where I live) call different repair places to have them check out what was “wrong” with her A/C. Hidden cameras captured everything the techs said and did and supposedly there was only one reputable A/C repair place out of all the ones tested. Does anyone remember what company this was? Even a little bit of the name would be helpful. I did a search for the story on the Internet, but couldn’t find anything.