Are (new) Kia Souls good cars? Anybody have experience with them? (Plus a car warranty question.)

This a two-part question, but not separate enough to warrant two different threads.

First. I’m seriously considering buying a new Kia Soul. I have a 70 mile commute and two hulking teenagers to haul around and, after searching different makes and models, the Soul has ended up at the top of my list. There are a number of reasons for this: good fuel economy, roomy interior, available with a traditional 6-speed manual (a real one with an actual clutch pedal and gearshift, not an automatic with “manual mode,” which one asshole salesman tried to tell me was “almost the exact same thing”), and outstanding warranty.

I’m curious to hear from anyone who knows anything about Kias in general and Souls in particular. Are they good cars? Most reviews are favorable. Any known mechanical issues that I need to be aware of?

Second, and this question is again specific to Kias, is regarding the warranty. I live ~70 miles form the nearest Kia dealership and while I have no problem driving that far for maintenance every once in a while I would prefer to take care of routine things like oil changes and tire rotations locally. So if I take it Jiffy Lube / Oil Can Henry’s for an oil change or Big O / Les Schwab for tire service, does that void the warranty or do I have to take it to the dealer for every single thing if I want to maintain the warranty? I’ve googled the hell out of this and cannot find an answer to my question. I’m sure the Kia dealership will tell me to bring it them for everything so I haven’t even bothered to ask them. Of course, I’m not going to be doing any of this service myself but take it to a legit shop, just a local one.

Several close friends of mine have Kia Souls…they’ve all been reliable, useful, fun and inexpensive. Kia is delivering some of the best value for the money of any manufacturer in the American market right now.

If you’re trying to gauge reliability objectively, anecdotes (positive or negative) don’t mean much—the sample size is too small. I’d look to the Consumer Reports reliability data on that.

I’ve considered buying a couple of different Kias myself, including the Soul. For what it’s worth, I’m a “car guy” (enthusiast) and a mechanical engineer.

Yes, you can have your oil changed by anyone (including yourself) without voiding your warranty. You just need to make sure you save your receipts so you can prove that the oil was changed according to the manufacturer’s recommendations.

In general, a car manufacturer can’t deny a warranty claim due to nonstandard service or aftermarket parts unless they can prove that the service or parts caused the problem.

If your car stereo died under warranty, the dealer couldn’t deny your claim because you couldn’t produce oil-change receipts—the engine’s lubrication has nothing to do with the car stereo. But if your engine seizes, you’ll need to produce those receipts.

Also: make sure your oil change place uses the recommended oil weight. It won’t threaten your warranty if the oil change place uses, say, 5-W30 instead of the recommended 0-W20, but it’s good form to use what the manual says.

However: I’d pay the premium for full synthetic oil whether the manufacturer requires it or not. That’s the good stuff, and your engine will last longer if you use it.

put the manufacturer’s recommended oil weig

Ugh. Forgot to delete the last line when I composed my previous post.

One final note: That salesman wasn’t BSing you about the automatic transmission to the degree you might imagine.

While the base Soul uses a continuously-variable transmission (CVT), the top-end turbocharged Soul has a dual-clutch automatic transmission (DCT). From a mechanical perspective, those really are almost exactly like a manual transmission. They lack a clutch pedal, of course, but they provide a much more “connected” driving experience than most automatic transmissions, especially CVTs.

Like you, I enjoy manual transmissions. But I loved driving the DCT-equipped VW I once owned. Still, it sounds like you’re not considering the turbocharged variant. And you’re not wrong to be dubious of salespeople in particular. They often know much less about the cars they sell than their customers do.

If you are in the US, you are protected by federal law from being required to use the dealer for routine service.

See The FTC

You might end up having to prove that the service was done, so make sure you keep your paperwork or log any work you do yourself.

My cousin has been a mechanic for about 20 years now. For a while he worked at a Kia dealership (maybe in the early 2010s?) and he liked their cars, enough that he urged his mom to get their SUV. She had no problems with it, until my other cousin totaled it.

My one friend who has a Soul just drove it from Akron to Los Angeles with a UHaul trailer attached (and two kitties inside!) She made it just fine.

Thanks, EdelweissPirate, for your responses. I’m a firm believer in using full synthetic oil, so its good to know others agree. I’m also quite surprised at how little salesmen know about their own products. Since my Pontiac died last month and I’ve been car shopping, I’ve run into numerous instances (as in, too many to count) where the salesman didn’t know anything about the car on their own lot. They have no idea what engine is in the particular model that is sitting right there in front of them, or they didn’t know how to lower the rear seats, or they couldn’t answer very basic questions about the warranty. (“So, what kind of powertrain warranty does this Rav4 have?” “Uh, I’ll have to check on that. Let’s go back to my office and talk. I can look that up there.” Seriously? You sell new Toyotas, all you sell is new Toyotas, and judging by your inventory here on the lot the Rav4 is your most popular model, yet you can’t answer a basic question about the warranty? What the fuck?? [of course, this was a deliberate and obvious attempt to get me inside and start talking numbers. It was still a dick move and I suspect he really didn’t know anything about the warranty.])

I’ve read FoieGrasIsEvil’s AMA car salesman thread and, frankly, I’m still quite apprehensive about the buying process. By and large salesmen are slimy and underhanded and I’ve yet to find one that hasn’t tried to sell me something I don’t want. It’s very simple (from my point of view, at least): I want this model, in this color, in this configuration. No add-ons with the possible exception of a cargo net and a roof rack, neither which will be part of the sale price. I will return later to the service department and pay for those directly out of pocket. Easy Peasy. Don’t try to sell me something else, especially if I’ve made it clear that I’m not interested in anything else. I liken it to walking into a butcher’s shop and asking for a nice brisket to put in the smoker for Thanksgiving. I’m not interested in a turkey just because that’s what’s popular with everyone else or a pork shoulder because… well goshdarnit wouldn’t you know it, unfortunately we just don’t have that brisket you wanted right now but that pork would do really well in smoker… ok then. You don’t have what I’m looking for? I’ll go elsewhere.

Kia makes the Soul in the base trim with a manual transmission in black. That’s what I want, please. If you can’t deliver I have no problem driving to Portland or even Seattle and working with someone who will.

(I’m getting ranty here. Obviously this is directed at the future salesman I’ll be dealing with, not any poster here, especially not FGIE who seems like a pretty stand-up guy. I’m just dreading that actual purchasing process. I’m considering using the Costco car buying service due to the fact that saving $500 isn’t worth a day of haggling and the increase in my BP and anxiety meds the process will cause. And EP I hear what you’re saying about the manual shift mode on the automatic. I’ve actually never driven one, and I should just so I know what I’m dismissing before I actually dismiss it :). Regarding the CVT, I have driven a Nissan Rogue with a CVT and I just didn’t like them. I can’t really put my finger on it, but I think it’s the weird lack of control. In a traditional automatic you at least get a “feel” for each gear. And of course in a stick you get the actual control. A CVT is just… go. Or not. Like a riding lawn mower. Just not for me.)

Getting back to the Soul. One thing I’ve been noticing is that, by and large, most modern cars are… pretty much the same. Back in the Good Old Days some manufacturers were junk (::cough,cough::British Leyland::cough), or otherwise decent brands had particularly crappy components (like the infamous Chrysler 2.6 V-6 engine). My impression is those days are gone and modern cars are designed to be driven well north of 200K miles without major repairs and then almost always it’s electrical components / systems that need looked at. As a result brand loyalty isn’t really a thing with younger buyers like it was with my parent’s generation (yeah yeah I know… insert lawn joke). Manufactures share parts and platforms so saying “I’m going to buy a ____ because they’re made in ____ “ isn’t exactly rational. For instance, my FIL has long advocated buying American cars only, Fords excepted. He was a mechanic for years, both in the army and then at a private dealership. He’s clearly old-school and believes European cars are crap, Japanese cars are almost as bad, and Korean cars are nothing more than a joke. However, he bought a brand new Chevy Aveo when they were first released because the TV show Motor Week liked it — even though it was just a rebadged Daewoo. According to him the only cars worth buying are GM and Chrysler. However, his 2011 Dodge Ram has had numerous problems and a couple of recalls and his 9 month old Buick Regal has had to be towed to the dealer for electrical failures at least twice. For the Soul the last three model years have not seen any recalls. This doesn’t mean of course that there aren’t problems, but it’s a point in their favor. I’ve joined a couple of Soul owner groups on Facebook and will pick their brains as well. Of course, I’ll look at CR also.

Is it fair to say that most modern cars, which have become 100% computer / electronics dependent, are pretty much the same (notwithstanding outliers like Teslas)? Are there no more Corvairs or Yugos?

I tried to like the Escape. I really did. They’re just too small, especially the back seat. Plus, no manual option. But I liked the AWD option and wish the Soul had one as well.

I like the Soul, but I had one as a rental last year, and after several hours of highway driving, my back was pretty sore. I don’t have back troubles, and I’ve never had this issue with any other car. So take a long test drive.

I knew a lady that bought two Kia Souls on some sort of deal. Neither made it farther than a couple years without needing major repairs (drive train). My parents had a Kia that had a massive engine issue around 70k. My friend just got rid of his Forte at 60+k for a catastrophic engine failure. It was under warranty, as was my parents’ Kia, as were the Souls, so nobody was out money, but all were without their car while major issues were fixed. I’ve never personally known anyone with a Kia that lasted without being on its second engine or transmission. I would never buy one. My friend with the Forte went through all kinds of nightmares trying to get the dealer to honor warranties and he had even purchased an extra one for some reason. He had taken it to some place for an oil change regularly (probably the dealer) but one time he had someone else do it or was out of town on a trip and had it done and didn’t have a receipt and they got super concerned about that one missed change. Got it fixed, sold it fast, and moved on to something else.

I know you said you wanted something roomy but did you take a look at the new Hyundai Kona? Worth a peek, in my opinion.

I’m more a fan of german engineering but I agree that Hyundai/Kia make some of the best value cars in the US market. Reliable (IMO) and nicer looking with every new model year.

My son is looking for a car, and while he’s in the used car market, we’re leaning towards a choice between Toyota and Hyundai/Kia small SUV for the reliability mostly.

As an aside, what’s the longevity on a CVT transmission… anybody know?

As another aside , Lancia Delta S4 Stradale was an awesome car.

I’m a big fan of the Soul, and I think you’d be fine to buy one. However, like Tilt-A-Whirl, I find the seats to be lacking – it’s a cheap car built to a price point. It’s also got the aerodynamics of a brick, and like the Scion xB and every Jeep Wrangler, seems to attract rocks to the windshield more than other cars. And the mileage suffers. I’m not sure what else to suggest, maybe a Golf Sportwagen? They’re pretty cheap, come with a manual, and are very comfortable. VW reliability but if you’re buying new with a warranty it might be OK.

That’s the way I see it. Sure, different cars will drive slightly differently, but across a single category of vehicles, if made by major manufacturers they’re all going to be pretty much the same. Your odds of getting an old-school-type “lemon” are as close to zero as it’s ever been. So choosing one comes basically down to price, features, and aesthetics. Is it a price you can live with, does it have the features you want, and does it look cool to you (or at least not ugly)?

My sister has a Soul. She’s happy with it.

My sister and parents have been driving Kias for fifteenish years now. My sister racks up more than 25,000 miles per year on hers and drives like a Hollywood stuntwoman. My parents have had zero issues with their four or five Kias. My sister has occasionally worn stuff out (shocks, a control arm) but not until the cars are pushing six or seven years old and close to 150k or 160k miles. None of those cars has ever failed to get my family where they needed to go. They seem pretty dependable based on my family’s experience.

FWIW, when you’re checking out Consumer Reports (and seeing that they like the Soul, for the most part, and that Kia has above-average reliability), you might want to look into their “Build & Buy” purchasing program. It sounds like you know what you want and don’t want to deal with any dealership games, which puts you right in the target market for that program. I gave 'em $12 (or was it $15?) seven years ago, and thereby saved about $1500 on my Hyundai. YMMV, of course, but it’s likely worth looking into. They also have a pricing-reports program which doesn’t involve partnering with a dealership but just gives you the information to haggle from an informed position if you play the dealership games. Big thumbs-up from this Doper.

Missed the edit window by seconds … double-post to add:

Hey, looks like it doesn’t even cost $12 any longer. Hunh. Build & Buy Car Buying Service FAQ - Consumer Reports

I have to admit I found that surprising. I knew Kia had improved greatly compared to when they first entered the US market in the 1990s, but I had thought they were still just average in terms of reliability, more or less on par with the American makes but not quite at the level of the top dogs Toyota and Honda.

THis is just personal experience but I’m still afraid of Kias. Both Kia and Hyundai used to be shit cars, but Hyundai has come a long way. I don’t know if Kia has yet as far as reliability.

I only have a minute to respond, but:

I’d happily use Costco’s car-buying service when it’s time for me to buy a new car. I bought that VW (a 2011 Jetta TDI) for a totally reasonable price—I emailed dealers’ fleet and internet departments, I pushed hard and was always willing to walk away. I got a very good price, and it was not worth the effort.

Paying $500-$1000 more than I did through Costco would totally have been worth it.

I bought my current car from a dealer in Colorado who offered a low no-bargaining price for members of the enthusiast forum I had been participating in. That process was much better, though I was still at the dealer for hours when I picked up the car. Getting a similar deal through Costco would have been even better. I vote yes on reputable car-buying services!

Lancia, a Kia Soul is probably an ok car. But is it an optimal car?

Examine the data here: How Much Do Car Maintenance Costs Increase with Mileage? | YourMechanic Advice

The most reliable *on average *cars come from Toyota. It’s not even close.

So I would recommend you look at vehicles from Toyota. Second, if you look at charts from this website : CarEdge Frequently Asked Questions you will immediately see that a new car is a suboptimal decision.

So you think you want a Kia Soul but if you want the best car for your money you want a used Toyota. How used? Well, I’ve taken the userfirst data and developed a spreadsheet, I disagree with their conclusions, but nevertheless if you want a new-ish car, their recommendations aren’t bad. (they usually recommend a car about 2-3 years old)

So now it’s just a matter of which Toyota. Looks like the Kia Soul is a compact crossover. So the equivalent Toyota is a RAV4.

RAV4 is the best selling vehicle in the entire United States right now. So don’t take my word for it, take the word of the average American.

If you want new, the 2019 RAV4 hybrid is the one to get. But it’s 27k+, 10k over a base model Kia. So you want used. Cargurus is a good way to find used cars and there’s no need to haggle, just buy one that is below market value "good and “great” deals at a used lot near you. I have found that the cars that show as “great” on Cargurus tend to not last long, I’ve had them bought out from under me when going to check on a car, but you’ll eventually get one.