I’m sorry, but many telemarketers make it impossible to be polite. They are actually making a science out of being annoying. Here are some of the tactics I object to:
- Deliberately calling at dinner time (6:30-7:30)
- Repeatedly calling until someone answers the phone, always hanging up without leaving a message if the machine is reached.
- Conversely, repeatedly leaving messages. (If someone doesn’t call you back, it means they don’t want to talk to you).
- Misrepresenting the purpose of the call.
- Delivering a pre-written spiel without pause so as not to give me a chance to interrupt.
- Not taking “no” for an answer.
- Lying about the commitment involved (“this survey will only take a minute”, “just a couple quick questions”, etc.)
A lot of these tactics are the modern-day equivalent of the travelling salesman putting his foot in the door. I used to try to come up with a polite excuse, such as “I’m sorry, but I’m very busy”. But that would usually be met with “Well, what would be a good time to call you back?”. Take a hint, people! Telemarketers have forced me to be blunt.
For awhile, I was getting several calls a day from mortgage companies and home-improvement retailers, and I don’t own a home. My phone company had printed my number in a “reverse directory” (listed by address) without my permission. My number was then sold on some sort of calling list, so even after I had the phone company take me off the reverse-directory, my number was already in circulation. The only way I know this is because the callers would always ask to speak to my landlord (same address as mine, but different number), and mispronounce his name, which has an unusual spelling. When I asked callers how they got my number, I would generally get a stupid non-response like, “It’s on the computer”. Although I am usually polite to these people, I refuse to be courteous to someone if they cannot extend the same courtesy to me. One call went something like this:
Telemarketer: Is Mr. [mispronunciation of my landlords name] there?
Me: Are you a salesman?
Telemarketer: [in a snotty voice] That wasn’t the question. The question WAS, is Mr. [landlord] there?
Me: F*** you.
Telemarketer: Why you punk, I’ll kick your ass!
I mean, what is this guy thinking? He’s gonna cold call someone at home, be evasive and rude, and then make a sale? I was taught that you should identify yourself when you are calling. Withholding your identity to try to trick someone into talking to you doesn’t play with me. Sorry, but if you cold call me and get rude, you are going to be cussed at.
Anyway - back to the OP: If people are brusque with you on the phone, it’s because we are all weary of the constant barrage of unsolicited calls at home when we are trying to relax. I understand that you aren’t selling anything, but it’s still an unsolicited call. Now, you may very well be very ethical and never resort to any of the tactics listed above, so let’s just say that others have ruined it for you with their bad behaviour. Because of the numerous bad experiences I’ve had in the past, I now immediately say “No, thank you” - click. I think it’s a good response: It’s to the point, and it doesn’t waste anyone’s time.