Ask the housecleaner who specializes in squalor recovery

I’m curious as to how you get started, and what your strategy/pattern is. i.e. do you walk through and take obvious trash from every room before going ont o the next task? Or do you clean one room thoroughly and then on to the next? You’ve mentioned starting with the bathroom, is that simply in case you need to use it while you’re there? (LOL!).

If you could teach a class to your squalor customers, what would be the main points/strategies you’d like to teach them? If you could get each to develop only one habit (i.e. take out the trash weekly) what would it be?

My mom is an independent housecleaner in the Indianapolis area (she charges $20 an hour, and has for years). Her clients are required to provide all of their own cleaning supplies and equipment. Some have pets; some are allergic to animals - so carting dander in on a vacuum would be bad. Some like to use disinfectants/bleach on everything; some like to use vinegar and baking soda when at all possible. To each their own.

Interesting–thanks for the info. I was thinking about getting a house cleaner to do a once-over on my 1-bedroom apartment, and I didn’t know if I’d need to provide the supplies, vacuum, etc. I have a small vacuum (and a Roomba, which I suppose is also a small vacuum) and not much floor space, but I figured a real house cleaner would want something a bit more substantial.

dangermom: I’d say about 40% squalor recovery, 30% following up, and 30% one-shot, low-impact jobs. If someone doesn’t ask me to follow up, I’ll never know if they reformed or not. Most follow-up clients, however, manage to rein themselves in fairly well. Except the kitten family. As far as advice, I’d just say “Do a little bit each day. Never give up; you deserve a nice house.”

Dung Beetle: I was working as a restaurant hostess, and during slow times, I would help the waitstaff with sidework. One waitress was particularly impressed by how neatly and efficiently I rolled silverware and so forth. One day, she and I were chatting while she was on her break. I described how I’d spent my morning putting Mr. Rilch’s work bag back together after he’d come back from a location shoot. “And I put all the gum and candy together, and all the batteries in the charger, and I clipped the C-47s to a piece of sashcord, and put the call sheets in chronological order…”

“Wanna come clean my house?” She actually wasn’t kidding. So on the next day we both had off, I went to her house and reassembled the living room and the kids’ rooms. This became a regular gig, and soon word spread. Which is just as well, because that jerk of a manager was never going to make me a waitress.

tofergregg: I don’t bring a vacuum, because most everyone has one. I do bring a mop and bucket, plus sponges, a scrub brush, toothbrush, paintbrush, putty knife, disinfectant spray, glass cleaner, soft scrub, cleanser, furniture polish, duster, trash bags, soft cloths and…I think that’s everything!

Avarie, that sounds odd. At Merry Maids, we brought pretty much all the same stuff I have now, plus a vacuum. I do ask my clients if they want me to use their products, but they rarely express a preference.

TruCelt, I do one room at a time. I usually start with the powder room because it’s small and easy to do, so the client will see a tangible result right away. (And yes, it’s good to know that’s taken care of for my own purposes!) I do one room at a time for several reasons. For one thing, items tend to migrate into rooms they don’t belong in. When I clean a bedroom, for instance, anything that doesn’t belong in there gets redirected to the correct room, or the “undetermined” pile if necessary. For another, it’s better all around if I can say the family room is done, rather than that all the trash is picked up in the whole house but most of the rooms still look nasty.

There are too many tips to list here, so I’ll stick with the one habit. When storing things you’ll be using on a regular basis, keep them where you can see and easily reach them. Don’t toss your spice jars into a basket, three or four deep, all jumbled. You’ll end up buying paprika three times because you think you don’t have it. Keep them on a shelf. They don’t have to be perfectly lined up, but they do have to be upright. Don’t keep your DVDs in crooked vertical stacks. Put them on a shelf too, upright and with the spines facing outward. Better yet, ditch the boxes and keep the disks in a binder. You can get one at Circuit City or Best Buy.

You don’t have to keep everything organized according to some super-secret filing system. The good news is, if you keep everything aligned and visible, you don’t need a filing system, because you’ll be able to look around and find what you want!

You talked about the undetermined pile in your last post. Do you have to work with people to find a place for things? I seem to have lots of stuff that has no “place” it should be - it just lives in piles. I’m looking for tips on how to fix that.

For what it’s worth, I pay around $20 an hour and she brings all her own stuff. Vacuum included.

You said you don’t throw stuff away so what do you do with things you’re not sure about, that may be broken or don’t seem to belong anywhere? Do you just put it all in a pile to let the homeowner decide? If they have boxes of stuff do you go through them or help them organize what they have?

If it’s a once-only thing, they will bring their own supplies (you still must mention it in advance). You’re required to provide them only for regular work. This is, among other things, because every cleaner has favorites. My mother’s last two cleaning ladies are sisters; my sister-in-law’s cleaner is their sister-in-law: all three like the same brand of floor wax but each one wants it in a different scent :smack: and don’t bother trying to argue that it’s your house and you should choose the scent.

This wouldn’t work for me, I’m much better at organizing them with their boxes, in a CD tower kept within reach and sight, than in binders.

Sorry I’m late getting back!

Reepicheep: Yes, I do work with people on that. Of course, a lot of times that ends with my suggesting that they get plastic bins to store this or that, or get a storage space away from the home. Which, of course, costs money and is a whole errand. So sometimes they don’t do that. Beyond that, it’s hard to explain, easier to demonstrate.

Wile E: Yes, I mostly let the homeowner decide. Sometimes, as I said upthread, they’ll take the bit in their own teeth and start tossing. Other times, I’ll subtly lead them, like making a stack of books and saying “These look like your son may have outgrown them; what do you think?” and the books all go into the Goodwill bin.

And yes, I go through every box. I empty every drawer, get everything out from under and behind the furniture. I often tell them, “This is gonna get worse before it gets better.” I have to get everything out so they can see what they have and evaluate it.

Wow! What a cool thread. Really interesting to hear about your experiences and to get tips.

How did it come about that you specialize in squalor, and how do you communicate that? It seems to me you’d just get a lot of ordinary cleaning jobs, unless you somehow steered things in another direction.

See, that last part is what would drive my hoarding acquaintance to tears. She would be very nervous even about letting go of a tiny bottle of complimentary hotel shampoo.
Doesn’t it take an awfully long time for the evaluation process?

Dung Beetle: In my advertising, and responses to others’ postings, I make it clear that I don’t shy away from hardcore cleaning jobs. And of course, there’s word of mouth. Call Rilchie; she can handle it.

Viva: Yes, it does take a long time. But it’s important to take it slow. I watch Hoarders sometimes, and I’m somewhat sympathetic towards the people who break down. I realize the deadline is often non-negotiable, because they’re about to lose their kids, pets, house, or some combination thereof, but I understand why they panic. They’re being told that in 24 or 48 or 72 hours, their home will look nothing like what they’re used to. Everything’s out of their hands, and that’s terrifying. So the sorting and evaluating is much less traumatic, because the client still has control, and they can ease into the new policies.

And to get more specific, here’s what I’d do with viva’s friend. After I’d pulled everything out from under, behind and in, I’d cheerfully announce that we were going to put all the hotel toiletries in one box (bin, bag, whatever). Then we’d do the same with cosmetics. And with full-sized shampoos and conditioners. And with hardware (hair dryers, curling irons). And so on until everything was sorted by category.

Then I’d start winnowing down the individual categories. I’d suggest that she keep all the hotel shampoos and conditioners in a plastic bin inside the shower. Keep using them up until they’re all gone, and don’t buy any full-size hair products in the meantime. If she’s not down with that – has to keep buying conditioner, or is convinced that her fifty-three bottles of hotel shampoo will someday save western civilization, well, then we’re into hardcore OCD, and IANAP, as I said before. But most people respond to that.

Then you take the broken hairdryer, the one that sort of works, and the one she really uses. The broken one goes in the trash. If she’s resistant to that, it goes in the garage/workshop/wherever things go “to be fixed.” Ideally, after things have festered in the “to be fixed” area for a few months, it’s easier to dispose of them because they’re not part of the daily landscape. The gray-area one that sort of works can go in a closet, if it doesn’t also leave the house, and the working one goes under the sink where it can easily be reached.

And the cosmetics. Well, honestly, unless you’re a professional of some sort, you don’t need more than one of anything. Maybe two, if you want “day makeup” and “night makeup.” It’s hard to sway women into giving up 90% of their cosmetics, but I can at least test everything and toss out whatever’s dried up or otherwise unusable, and get the rest into bins, sturdy boxes or bags that can be zipped closed.

So you get the idea. It’s basically shepherding the client through the process, getting them to think about what they really need, and making it their decision. I’m not the type to snap, “You don’t need this,” and toss an item over my shoulder, especially before I’ve seen all that they have. A lot of items don’t have to be thrown out. They just need to be utilized.

Excellent ideas. Now if I could just get her to go for it.

She’s got a thing for containers, too. She uses up the hair care prodo, cosmetics, etc., but keeps the containers because she thinks they’re cute.

Ooo. That sounds like one of those cases that I can’t do anything about. Like my mom and the kleenex boxes. :frowning:

What a great thread. I just wish that you were near me and I could afford to hire you for a couple days.

I suffer from clinical depression. I have not really CLEANED my house since 2005 and living in this condition depresses me more, but back pain prevents me from cleaning like I should/want to. Plus, my vacuum cleaner died and I can’t afford to replace it, so I feel helpless against the layers of dust.

Any hints you might offer?

Well, first of all, how bad is it? Is it just dust and dirt, or are you starting to make paths through the rooms between the piles of junk?

Um… somewhere in between? It’s a LOT of dust & dirt… I have 4 dogs and the dander that goes with them, and with no vacuum… it’s not pretty. My house is on the small side, tho since I live alone, it’s the perfect size for me. It’s on the cluttered side, I have lots of craft stuff, and I collect horse statues… I have about 450 of them, all looking like they have grown their fuzzy winter coats.

I am going to TRY to start on one room tomorrow, difficult as it is with no vacuum. I want so badly to reclaim my life. :frowning: