Ask the housecleaner who specializes in squalor recovery

Okay, the background to the kitten incident. Now, sometimes when I’ve recovered a house, the client will ask me to come back on a regular basis to maintain order. Sometimes they just need the big tasks done, like mopping the floor that used to be hidden. Sometimes the mess does start creeping back. But in this case, the family seemed to do absolutely nothing for themselves. Every Saturday evening, I would leave a magazine ad. Every Saturday morning, I would return to an episode of Cops. But I was getting paid, and I liked them, so I cheerfully shoveled.

After a little over a year, the husband left. I don’t know how much, if at all, the housekeeping situation had to do with it. The wife starts drinking (she’d been a sober alcoholic when this started). The house falls into even further disarray because the kids are being more rambunctious. I can no longer get it all done in eight hours. (Bear in mind, this was long enough ago that $9 was worth more. For one thing, gas was cheaper.) Outstanding features are dry cereal freaking everywhere, mats of clothes in the upstairs hallway, and paper plates of food in the living room, often precariously balanced.

Mom starts bringing in her women friends to drink and smoke far in to the night. One stray woman starts living in the garage. The older daughter offers to help me clean, and says she wishes she lived somewhere else. I happen to know she’s close with her grandmother, who lives a bus ride away, and ask if living there would require changing schools. She researches the matter, announces her intention to mom, and leaves. The younger girl and even younger boy take over her room as a second playroom (they already had one).

One day, mom’s sister is there instead of mom. She also offers to help, and takes over the garbage bag. She puts in handfuls of crud, and I notice that among the cereal puffs and crumpled tissues are toy pieces and playing cards.

Me: B-but you can’t do that.

Her: It’s just garbage.

Me: But there are Lego bits in there. And jigsaw puzzle pieces.

Her: So? You think they’ll notice?

Me: Well, but I just can’t throw away stuff. It’s not mine.

Her: I paid [mom]'s rent this month. I can throw away anything I want.

Me: …okay.

Her: …

…Not mad at you.

Me: I know.

So it was a few weeks after that that I found the kitten. Like I said in the other thread, I lifted up a section of newspaper and found it lying there. I’ll never know exactly how it died, but the bottom line was, someone must have seen it was dead, and chose to simply drop the classified section over it instead of…I mean, they could have put it in one of the ten thousand grocery bags blanketing the landscape. And then it would have stayed there until I arrived, but even that’s more sanitary, and less disturbing.

And would you believe, I kept the job. Because I cared about those kids, clueless as they were. I can’t blame them for following their mother’s example, and I wanted to be a good example for them. But it was only a few weeks later that mom decided to move up north, and I have zero idea what happened to them up there.

Maggie: Yes to both.

For what it’s worth, I have an about 2400 sq ft, 2 story house and I have a house keeper come every two weeks. She doesn’t do the (3) bedrooms, but she does everything else (most of which is covered in tile). Oh, she’ll do any dishes in or around the sink, dust everything, do any laundry left by the machine, clean the inside of the microwave/oven, organize shelvs, etc. She’s usually here 2-3 hours and I pay her $60. My understanding is that this is a steal (she’s been doing my dad’s house for 15 years, so she just charges me what she charges him).

Well…it will never happen while she’s alive–unless one of her appliances catches on fire in the kitchen. In that case, she would be forced to take action. Will let you know.

I pay my cleaning lady $17.50 an hour. So she comes for 4 hours once every two weeks and we give her $70 a pop. And that is for general sweeping, mopping, dusting, etc.

We now live in a high-end suburb in low-cost St. Louis. The going rate for good independent cleaners doing light work like dust, vac, mop floors, bathrooms, etc., is $20/person/hour. heavy work goes up from there.

I grew up in LA. Cleaners there charged $9/hr when I was a kid in the 60s & early 70s. Raise your rates already.

If Merry Maids & the like in your area are geting $50/hr, then that is the price people are willing to pay for cleaning. Charge that.

When you set your new rates, PM me with them. I may have a job for you.

Just to clarify, Stink Inc. are not plumbers, they’re the ones who come when when the plumbers have finished, with big fans and antiseptic solutions. I hope I never need 'em again ::shudder:: but they were great.

I have friends who charge $15 a hour to do basic non-squalor cleaning. She has an independent, non-Merry-Maids type business. Marketing is all word-of-mouth and she’s busier than she’d like to be. I’m in the middle of cheap-living Indiana. LA would have to have a much higher cost of living than here.

I think you could easily charge 2/3 of what Merry Maids, or the equivalent companies, charge.

I worked for a maid service and most everyone I cleaned for liked having the same cleaner every time. You have that benefit.

Good lord, do you have a website? I pay my housecleaner $80 for my one-bedroom apartment and I am one of those “reasonably clean” peope who only wants the housekeeper to come in for vacuuming-cleaning the bathroom-wiping down counter. Basically I don’t do the “heavy duting” cleaning but I keep up after myself on a daily basis (no clothes on floor, dishes in the dishwasher etc.). It has never taken her longer than 1.5 hours to do my place and that was when I didn’t have her in for 3 or 4 months. I’m in Pasadena

My mom’s two cleaning ladies take about 2-3 hours to clean up the house, no clutter, no carpeting, but quite a bit of dust, and the shutters get some grime.
$50.00 once a month.

Yes, it’s fairly new.

As others have said, $9/hr is way too cheap.

The cleaners I have used (and usually only when I’m moving) charge a sliding scale based on just how dirty the place is. I believe it ranges from about $20-$60/hr.

My advice - one rate for regular, a higher rate for squalor.

Personally, if I could get someone for $9/hr, I’d have someone in every week. Clinical depression plus a roommate that doesn’t know what clean is equals definite squalor. /sigh

I wish you were in Ohio, and I wish my mom would call you.

Great thresd.

OK, enough about the money. We have now established that $9/hour is inadequate.

So how much of your work is squalor recovery vs. regular housecleaning? Do squalor types generally need constant maintenance from outside, or do they sometimes reform after getting a fresh start?

And what would be your advice to the cluttery types who struggle with housekeeping, who live in fear of sliding into squalor?

Jeez, I think people already asked everything! I got here as fast as I could. :slight_smile:

Hmmm…what made you decide to get into this line of work?

I know this seems a little banal for this thread, but what tools / cleaning supplies to you cart around? I assume you bring a vacuum of some sort (maybe not?); what kind do you use? Cool thread, btw.

To set your prices, I’d call a few people that are advertising on Craigslist in your area and ask them what they charge prer hour. That should help get you in the right ballpark.

StG

This is good advice, you will probably easily find yourself in the $15-$20 range.

Just start telling this to new clients, tell your old ones as of Feb 1, you will be increasing to $11. This way you retain most of them at a 20% higher rate, and new clients become more lucrative.

Look at it as creating compensation for all of your non productive time like shopping for supplies, answering phone calls, traveling to and from job sites, etc.