[QUOTE=Abby]
Americans demand a differnt style of customer service to subscribers from other countries
[/quote]
[QUOTE=Hunter Hawk]
In what way?
[/quote]
In my experience, Americans tend to be a lot more forceful, a lot more sure of themselves (even when they are dead wrong), a lot more sure of the adage “the customer is always right” (not something we subscribe to at my site), a lot more likely to threaten a lawsuit (!), a lot more likely to complain to a chamber of commerce (!!), more likely to swear, and to assume that there is no real person on the other end of the email they are writing.
In Australia, we’re not used to those kindsa attitudes, it took me back a lot when we were starting out (even these days I still get surprised that the accusations people level at us sometimes). We had to adjust our style a lot to placate these people. To be fair, many of them have experienced a lot of very shonky operators in the adult industry, and for all they know, we’re just another one of them (until we reply to their email in a calm, sane, informative, helpful, and timely fashion).
We have more American customers than those from other countries, so the actual numbers are going to be higher, but in terms of percentage, Americans win hands down.
They also win in terms of out-and-out genuine praise as well, so I guess it’s alle ven in the end.
When cantidates come in for an interview, we get some basic info from them, show them the site and describe the significant points. We tell them about affiliates, and the chances ov being busted, we show them the posing levels and discuss pay rates. We take some topless test shots of them, give them a little booklet on us with more info, answer any qyestions they have, and send them on their way. Takes around 30 minutes.