Continuing the discussion from June Bugs (monthly mini-rants):
At my work, one of my customers came to me saying that her laptop won’t turn on. It didn’t die because the battery was dead, it was charged, it just decided to not power on anymore.
Before putting in a warranty request, I decided to try some basic troubleshooting from Dell’s web site. (Our systems are Dells.) They recommend unhooking the battery, holding down the power button for 15-20 seconds to disperse any residual power that might be stored in capacitors, then plug the battery back in, hook the machine to power, and try again.
Simple enough. I take off the bottom shell easily, unplug the battery, flip the machine over, hold down the power button for a bit over 15 seconds (I used the stopwatch feature on my phone just to make sure I was doing it right) and then flipped it back over. I plugged the battery back in and…
It looked like there was a little smoke. WTF? I unplugged the battery. I can’t really tell, it was faint. Let’s plug it back in. Oh, now a tiny fire pops up (the size of a birthday candle) on the motherboard! Unplug the battery again.
All right… Now there is something interesting to put in the warranty request. Definitely will need a new motherboard, because I can see a component literally melted on this one, and computers don’t like that. And to be safe, let’s get another battery too, I don’t trust this one. The laptop is only about a year old.
I told the customer that her laptop was just wanting to celebrate the 4th of July a bit early this year.