My wife and I are in an infuriating dispute regarding canceled air reservations that has Expedia and American Airlines each blaming the other like the scumbags in the “T’was him” political cartoon while one of them verrrrry conveniently has our money. 
Back in the spring, we booked on Expedia an April trip to the national parks of southern Utah. We were going to fly from Chicago into Salt Lake City, rent a car, drive to various national parks near which we booked hotels, and then fly back from Las Vegas to Chicago.
Unfortunately, we had to cancel our trip in March when a health issue rendered me unable to fly right at the time in April we were scheduled to travel. We quickly got refunds from any pre-paid hotels, and we got a credit of over $1160 (actually, credits of about $580 for each of us) for our American tickets. The March email was from Expedia but said we had an airline credit that we could use for American flights (that is, it didn’t say we had Expedia credit we could use on any Expedia booking). In the meantime, the charge of over $1160 to my credit card went through just fine.
The medical issue has since been resolved, and we decided to rebook for September. I went back to Expedia to book the same American trips; that is, Chicago to Salt Lake and then Las Vegas to Chicago. I made the mistake of not booking it as a round-trip and, once I used the credit to book the outbound trip, Expedia said I had no credit left for the return leg because it was an airline credit that could be used only once per terms dictated by the airline. In other words, they claimed their hands were tied. 
That prompted me to try my luck with American. The American operator I spoke with said he found our credit, and stupid me didn’t ask how much of a credit he found. Instead, I told him to use “the” credit to buy the Las Vegas-Chicago flight for us, in belief the Chicago-Salt Lake leg was firmly booked through Expedia.
Nope! 
I was told a couple of days later that American canceled my ORD-SLC booking through Expedia because it and the direct booking with American for LAS-ORD used the same credit. American canceled the ORD-SLC booking once it realized the same credit was used twice.
I initially thought one or the other company would straighten this out, that the penalty for making a one-way booking when I should have booked a round-trip is NOT losing hundreds of dollars. I thought that charges, tickets, and other entries in a computer can be reversed under the right circumstances with the right authority, so I might have to escalate the matter above the initial phone call or email but with a little effort either the LAS-ORD booking or the unused portion of my credit would be restored.
Again, nope! Many phone calls and emails later, Expedia insists it can’t fix the problem because “the airline has taken over the booking.” American equally pigheadedly insists the original $1160+ credit from March was Expedia credit and Expedia needs to fix it. Each professes to deeply regret the position we’re in, but neither will budge an inch. To all those who insist only government has bureaucratic thickets that entrap and dispirit taxpayers, behold these fucking paragons of customer-satisfying capitalism furiously passing the buck back and forth so that neither is responsible, and attempting to cloak that effort in crocodile tears!
I really don’t fucking care which one’s responsible, either Expedia or American got my $1160+ back in the spring and I now have only half the tickets for our trip to show for it. In other words, the balance of my payment not used for the LAS-ORD tickets has been brazenly fucking stolen by either Expedia or American unless and until this is resolved. I certainly have no inclination to do further travel business with either pack of fucking thieves!
Suggestions? Useful curses? 