As I recall from that case, a graphic designer needed a picture of a check for a magazine ad/promo and didn’t think to take the routing and account number off the bottom.
The bank is actually a credit union. When I called to ask about the card, they apologized that I had not received a phone call. When it happened, I gather that every employee pitched in to call members and somehow, my number was missed. Given this was also happening on Christmas Eve, there were other pressures involved that probably made it even harder for them to concentrate on all the phone numbers in front of them. I did receive a notice on my account.
They apologized handsomely. I have been banking with this CU for over 25 years and have no plans to change. They treat me much, much better than a bank does.
I now have the new card and am awaiting the PIN.