The calling to straighten things out is a good idea, but since you didn’t have an option for that, I went with the next best thing, which is to drop it.
All the other responses are just getting unnecessarily angry about something that barely affects you.
You must have talked to one of my coworkers recently…today, he was telling us that every time he does any kind of cleaning at home, his wife quickly goes over his work and presents him with a list of things he did wrong. And yet he won’t give up the cleaning! He really thinks that he will meet her standards one day. Oh, and she glares/stares at him if he snaps bubble gum in her presence. I feel sorry for the guy.
For the OP…I would go talk to someone at the local branch, just to make sure there haven’t been any changes to the account. I’m overly paranoid about stuff like that though.
This is totally off the subject of banks and marriage but…I used to work with a woman who said, two or three times a day, “I’m gonna kill that husband of mine. i’m gonna kill him! I’m gonna murder him in his sleep! I’m gonna slit his throat!”
So she got fired. Some period of time after that–not too long–her husband is, in fact, murdered. One of my other coworkers said, “Gee, do you think we should call the cops and tell them that we heard her threaten to kill him multiple times?”
Another coworker who hadn’t much of a sense of humor thought we really, seriously, ought to do just that. (Even though the murderer was caught pretty quickly and the murderer was not Gladys.)
Although I am really enjoying the jokes in this thread, I will try to get things back on track with a serious answer - didn’t vote on the poll because as others have said, I would call the number on the letter. As the OP said, I would want a more detailed explanation of how it happened than “sorry - but we value customer service very highly”.
I tend to be fairly relaxed about these kind of things but when the institution looking after my money makes a mistake like that, I want some reassurance that it was just a one-off human error (or computer error), that they have at least taken some steps to prevent it happening again, and it is not the root of something more serious (like actually confusing my money with somebody else’s or vice versa). Since I work for a large financial company, I know that this kind of thing is not likely to be anything major, but I certainly do not think it is unreasonable to complain about it.