Yes ma’am, that’s exactly what it was. I was talking to the tech who handled this woman’s initial phone call last night, and she related quite the interesting story.
The owner called about two hours before she brought the dog in, saying that he had very suddenly started throwing his head around and gasping for breath. His eyes were rolling and he couldn’t get up, and she wasn’t at all sure he’d make it till the morning. When the tech agreed that it sounded as though he needed to be seen asap, the owner started to hem and haw. “Well, we just put the kids to bed. Who’ll stay with them if we bring the dog in?” (Most people would come to the conclusion that one person stays with the kids and the other takes the dog, but that’s really beside the point.) She went on in this vein for quite some time before my coworker finally interrupted to tell her that if they worked it out so they could come, to call and let us know.
So we have a woman who thinks her dog might be dying. She calls the emergency clinic and is told that yes, the animal sounds in very bad shape, but she delays bringing him in for 2 hours rather than either bring him by herself, or let her husband bring the dog by himself, or bring the kids along with them. All this time, the dog’s slowly going downhill, and yet she still threatens to deny him treatment if she doesn’t get her way.
That’s just fucking sick, imo. To ignore an animal’s obvious distress for your own convenience is quite bad enough, but to then treat him like a furry little bargaining chip is simply unthinkable.
Of course, last night we had an owner of a very critical patient call her mother, who proceeded to rip one of the other technicians a new asshole for not taking care of her daughter. Were we so heartless and stupid that we couldn’t see that she needed to be with the dog?
Unfortunately, this lady’s still new enough at the job that she didn’t feel comfortable telling the woman that when making an owner happy conflicts with taking care of an animal, the animal wins. Every single time.
Even more unfortunately, Shelly’s not at all the type of person to threaten to hang up the phone if the verbal abuse continues. And she’s not at all the type to say, “What? Can you repeat that? You’re breaking up. What did you say?” Click. (I’d never do that to a client, but it’s terribly tempting sometimes.)