Naw…I was holding a soda while in line. I set it down on the way out.
Why? You were already stealing the gas, might as well make a day of it.
Not that I think he was justified, but I’m assuming that if **BlinkingDuck **had a way to give the gas back, he would have before driving away. But he was stuck in a situation where he couldn’t give the gas back and was being delayed in his attempt to pay for it by the employee’s insistence on helping line-jumpers instead of sending them to the back.
If you had permission to leave, why would you assume that you would get a phone call about not paying for the gas?
…probably because you didn’t have permission to leave, and you knew that.
I’m waiting to understand the justification for scenario twp (line’s too long after having already pumped his gas) and where in the fuck there’s a gas station with a line fifty people deep.
Yeah, I don’t think there’s even room for 50 people to line up at most of the gas stations I’ve ever been to. Or park their cars, for that matter.
But if that extremely unlikely scenario did occur, I’d leave cash on the counter to pay for my gas before leaving, if I decided not to wait in line. If I didn’t have cash, I’d go get some at a nearby ATM and then come back and leave my cash. Otherwise, I would be stealing gas. “The line was kind of long and the cashier irritated me” is not an excuse for stealing gas.
So, you couldn’t have waited and then when it was your turn, tell said clerk that you were pissed about him letting people cut? Because I certainly would!
Looking back…I assume they had some sort of issue/glitch. They, however, didn’t seem to working furiously to fix it or have anyone around trying to do a workaround. Like I said…they just assumed everyone would stick around no matter how long it took. They were incorrect. They could easily have put out a sign saying they have issues…but that would cost them business. Easier to just waste YOUR time.
Why? Why would the cashier care?
I don’t know, I think if it was me, I would’ve taken his money and then asked if anyone else was getting just gas and had them form a separate line. At the same time, I would thank the next patron in line for their patience and get busy taking care of the lengthening lines in my store by hustling it up, and taking the customer service attitude to the next level
Instead we get dull, insolent, passive aggressive passed over for management schleps behind the counter.
YMMV
Old people are bitter and rude because they bought into some predetermined course of life that dictates that they be this way, rather than realizing that being old doesn’t have to mean one be a fucking curmudgeon who has to complain about all you little sons of bitches on his lawn and blocking his purchase of high-test at the service station, which used to actually give you service back when things were good, and now you little sons of bitches sit there in your fancy, little convenience stores, waiting in lines, but when Old Guy was a kid, they didn’t need line, because they were too busy fighting the Nipps and Krauts, but you little punks and whippersnappers with your fancy tattoos and low rider jeans don’t know how to…
awe fuck it. Old Guy is an ass.
My company has the same model. Most of our stores don’t even sell gas. Much more emphasis is placed on in-store items (especially tobacco).
Actually it takes exactly 3 keystrokes to printer receipt (but it has to be between transactions). Then ASAP someone goes out to check the printer and either put new tap in, fix paper jam, or call Maintenance. Depending on how busy it is and if there’s only 1 or 2 people on duty that might take awhile.
One of the many reasons why I hated post-pay sales was because every so often a post-pay customer would demand to cut in line and threaten to leave without paying if I didn’t serve him. That’s not what you did, but you’re still a thief.
So chela what would you have done when the next patron got pissed off and demanded to know why that customer was allowed to cut when he’d had to wait in line? Or the patrons after that? Pissing off six customers to please one customer is taking the customer service attitude to the next level? :dubious: As I posted I was busy taking care of the lengthening lines by waiting on the people who were standing in them. Dividing the line into to seperate lines when only one clerk is behind the counter is moronic and pointless. When you have multiple customers with conflicting requests you’re supposed to try and do what satisfys the most customers, not the fewest.
“Hustling it up, and taking the customer service attitude to the next level?” Seriously? Would you also ensure unquestionable employee empowerment with quality products and opportunities at all levels? Because unless you can show exactly how splitting one line into two will enable you to help more than one person at a time, your proposed “solution” is little more than empty service-management buzzwords.
And if your answer is that you’d prioritize the gas customers by alternating back and forth between the lines, you’d best be prepared to explain to the other waiting customers why the gas transactions of the people formerly behind them in line are now more important than their chips and soda, because as one look over the responses of this thread will confirm, they’re going to be pissed off about it (and rightfully so).
Servicepeople everywhere thank you for the insulting generalization. Sure, there are asshole cashiers out there just as there are asshole customers, but I see no indication that the OP — the only cashier in question here — possesses any of the traits you’ve listed.
Chela, if paying for gas requires a separate transaction, it isn’t any different from paying for pop or a loaf of bread or a newspaper. And if the other clerk can’t stay out there to ring them up, there isn’t any point to another line, is there?
My best shot at this would probably have been, “I would if I could, sir, but it has to be rung like everything else. Sorry. Please get it line.” And then the rest of it is up to him. If he wants to be a problem, I’ve done my bit and I don’t have to take any more time with him. Sometimes you just can’t make it okay, and sometimes they just don’t want you to, they just want to gripe.
I just want to address this. Gasoline sales are in no way the most profitable. Profit margin is highest on the in-store items, profit margin on gas is extremely low. When pay at the pump first became available, the profitability of gas stations tanked because nobody was coming inside to buy overpriced shit.
He’d care a lot more if he found out people were stealing on his watch!
If this had been post #2, the thread would have been a lot shorter.
IMO I doubt taking care of a prepaid gas only transaction is going to noticeably hold up the line. I bet the next customer wouldn’t have even noticed if the OP took the guys $20 and turned on his pump while finishing up her transaction. Instead the OP was inflexible and stuck to his script. Why?
yeah line cutters suck, but it sounds to me like the OP relished the teensy satisfaction of being Ms. Manners with an attitude? And maybe the store had already set a precedent with allowing some gas only cash customers to get in and out quickly and that is why he was waiting off to the side?
If I have to use your locked restroom do I have to wait in line to ask for the key? if I need to know where your air/water hose is will you shut me up until i reach your counter, because you are too busy waiting on customers in line?
We’ve covered this upthread. Maybe you should open another browser window and read multiple pages of this thread at the same time, hustling through it, and bringing your comprehension up to the next level.
You didn’t read where the OP said, at least once, and I believe several times, that he can’t make two transactions at the same time on that register? Actually putting in the money isn’t what takes the time. It’s ringing up a customer’s purchases, taking the money, letting the register know what money has been tendered, making change, smiling and thanking the customer, and then getting the next customer.
Asshole wouldn’t have required change, but he would have required everything else. And as others have said, letting some asshole cut in line is very poor customer service. The ONLY step that the OP could have left out was making change. Otherwise, Asshole’s transaction would have taken the same amount of time (and possibly a bit more, as the OP has to turn on a pump) as any other single item transaction.