I have to to agree with this 100%. When I worked in hotels back in the 80s, every bit of downtime was spent, organizing the registration cards of people who checked out, getting the credit credit receipts in order, in case there was a chargeback, filing past reservations, getting the phone logs in order.
I remember one summer day I was scheduled at the front desk with another desk clerk Renee, and no one showed up, for hours, which was so unusual, so she pulled her car up to the front area and started to wash her car.
Too funny was Dean, the regional director of the hotels for Chicago, showed up and she was washing her car. I gotta give Renee credit, she said “Hi, Dean,” and kept washing the car.
I recall later on I asked her about it and she said, “What was I supposed to do Mark? I was goofing off washing my car? He saw it, am I supposed to drop everything and run back in and pretend like I was working?”
She had nerve and oddly she never did get in trouble for that.