Once again I am reminded how amazing it is that this joke of a store put Circuity City out of business. Has anyone ever gotten great tech or even competent tech support from them? My latest treat was calling to see if they sell the cable for a printer I bought there less than a year ago. Simple enough right?
I call the local store…after giving her the model # at least 3 times (it consists of a whopping 2 letters and 3 numbers - write it down dumbass) I get "uhhhh we don’t know, here call this # for the “geek squad.” (When I went "?? your geek squad there can’t figure this out? “uh no sir, sorry” Then why fuck didn’t you say so right off??)
I call the 800 # she gives me. The person that answers has the same difficulty grasping that tough model #. She looks it up wherever on the computer (taking forever to do so) and goes "uhhh I’m not seeing it, let me transfer you to ‘parts’ " - gee silly me I thought this WAS a part, so why didn’t you do that in the first place? And why do you need a seperate entire dept for “parts?” This isn’t a car.
I get transferred to “parts” and someone who’s English is not much better than a newborn’s says she can’t look it up by the model # or anything other than the part #. And for a printer I believe they still sell or did up at least a few months ago when I was there last.
Are you fucking kidding me? Screw that joke of a place. I’ll buy from almost anywhere else next time and I don’t care if I have to drive farther or pay more to do so. They make AT&T support look good.