Bonus Questions and Goal Settings (work)

I recently came from a management meeting for our hotel divison and there seemed to be a lot of discussion regarding goals.

The way it is set up you have your peak and non peak periods to book groups (I work in a hotel)

You get a goal. As a reward, they award you double the revenue you normally get. That is an incentive so you book more during the non peak (AKA Slow) times.

At the meeting the Regional Directors are insisting that you need to double the goal during the slow periods because you are doubling the revenue.

That is where I am confused. If you double the revenue in non peak AND double the goal that is the same thing as not having any incentive.

Am I correct? Or am I missing something?

I don’t work in a hotel and I have no idea how they are run, but the way you described it seems backwards to me.
It seems to me that for there to be any incentive, first you have to set the goal, then meet the goal, which in turn would bring in the additional revenue, thus the incentive. For simplicity sake, let’s assume that you have 20 rooms that rent for $10 each per night. The hotel normally rents only 10 of the rooms out. That is $100.00 per night. You make the goal to rent out all 20 rooms. If you make the goal and rent all 20 rooms out, you have reached your goal and thus receive the reward.

I may be WAY out in left field here. If that is the case, please ignore my rambling because, well, I’m getting older, don’t ya’ know. :smiley:

To clear it up a little more. You get a goal, say 100,000 in revenue. Now everyday is designated as Peak or Non Peak.

Let’s say you book 2,000 on July 4th and that day is designated as Non Peak as it is slow. So for that day you get not 2,000 of revenue but 4,000 credited toward your goal.

That is how it works. Hope that makes it clearer.

Tell your Regional Directors to get stuffed. They’re doubling your workload without incentive.

Actually, you should probably phrase it a bit more delicately. Something along the lines of, “Excuse me, but I just have a couple of questions about this…” Then rip 'em a new one.

Just make sure to make it seem like the “right” idea came from them, not you. I used to work in the hotel biz, too.