My year-and-a-half-old “Southwestern Bell” phone is junk.
The original battery crapped out about 4-to-6 weeks ago, and
now the keypad won’t function on numbers 4,9,and occasionally 3.
When I called customer service, I got a snotty receptionist who was obviously reading from a “complaint script”.
First off, I’m told that a year to a year and a half is all I should “reasonably expect” from the battery.
Then–I was asked where I got the new battery. When I answered “Radio Shack”, the woman told me that anything other than a genuine Southwestern Bell battery could damage the phone. My protestations that the battery has been in the phone for over a month were met with, “Sometimes it takes that long for these things to show up”. BULLSHIT!!!
I was offered the address of a service center for “off warranty” repairs. When I asked if I could have a loaner phone, the woman barely suppressed laughter.
Back in the bad old days ofthe ATT/Bell System phone monopoly, phones were provided with the monthly service.
These phones were extremely well-built and had deservedly excellent reputations, which is why purveyors of slave-labor
Chinese junk have bought the rights to the names of now-defunct Bell System affiliates to lend a little class to their meager wares. If one of the REAL Bell phones ever malfunctioned, the “big, bad, bureaucratic monopoly” would send a serviceman out with another one. This service rep WOULD NOT recite from a “blame the customer for everything” script, he’d apologize for your inconvenience and swap phones.
GOD DAMN TO THE HOTTEST FIRES OF HELL THE FEDERAL JUDGE WHO RUINED OUR PHONE SYSTEM!!!