Businesses you'll never patronize again -- and why

Cranky, it’s even worse than that. I worked at a pet store in the mall just after graduating from college. Not only were these puppy mill puppies, but every sick animal on the floor–be they rodent, reptile, canine, or feline–was pulled from the “shelves” and shoved in the back. Supposedly, they were there to be cared for. Bullshit. The owner would bitch you out if he saw you back there, because you weren’t on the floor pushing the “product.” (That’s what he called any and every animal–“the product.”) Sick animals can’t be sold, you see.

I won’t go into the horrors I saw back there. They make me sick to think about them.

I will only tell the story that has a happy ending. Angel was a 3-month-old sheltie pup. Like all shelties we seemed to get, she had something wrong; in her case, it was “collie nose.” This is a benign, but ugly, skin condition that causes patches of fur to fall out around the eyes and nose. Obviously, she was an unsellable damaged “product.” So, like all uncute puppies before her, she was crammed into a puppy crate and shoved in the back. And left there. For two weeks, I never once saw ANYONE do ANYTHING for her during my full-time shifts. However, one coworker must’ve been doing something because she left a note on the board telling us we had to remember to feed her, give her water, clean her bedding–you know, make her conditions at least a little livable.

Long of the short: My parents adopted her. The puppy mill had refunded the store the money; if they’d sent her back she would’ve just been put down. It’s outrageous.

She is now a happy, fat, spoiled rotten 7-year-old. And by the way–she outgrew the “collie nose” condition.

My recommendations? Never buy anything alive–not even a goldfish–from a mall pet store, or any pet store offering “pedigreed” puppies/kittens. Ever.* In fact, inspect carefully and call the ASPCA if you have the slightest concern about conditions.

That was my lesson. Pass it on.

Century 21. Particularly their branch in Ikejiri, Tokyo, but previous experiences at other branches weren’t too impressive, either.

When my wife and I were looking for a new apartment, she found a nice-looking place at their website, and called up to make an appointment and take a look. Since we weren’t married yet, she gave them her own name, which of course was Japanese. The agents were very friendly and polite and said they would set up everything right away. When she walked in, they were all smiles and bows.

Then they saw me, the big ugly foreigner.

Suddenly, the smiles dropped and they started hemming and hawing about a ‘problem’ with the apartment, and that we’d have to wait for just a few minutes. After an hour (during which time they didn’t even show us info sheets for other apartments), they finally accepted that we weren’t going to leave and told us “ok, we can show you the apartment, but there was a problem with scheduling, so you can only look at the outside, and it’s raining pretty hard so you don’t really want to go, do you?” After viewing the apartment and finding it unsatisfactory (hell, yes we went. And we made that jerk agent stand out in the rain with us for 20 minutes while we asked questions about every detail of the building’s downspouts and brickwork.) When we returned to the agency, rather than offering to show us something else, he positioned himself in front of the door and said “well, thanksforcomingsorrywecouldn’thelpbye.”

Jerks.

I’d heard this called “slamming,” Qwerty. Happened to me, too, with GTE, but at the time it was (disturbingly enough) legal. In fact, it might still be–but after various exposes (grr, can’t get the accent to work) on 60 Minutes and the like, it seems to have fallen out of favor. My understanding is the phone company could change your long distance whenever they wanted as long as it was notified in the (often overlooked) bill. If customers don’t want this, you were to submit in writing a request that you be contacted prior to any possible change in long distance. It’s a slimy practice, for sure. It tripled our phone bill! (Although we were immediately credited as soon as we called.)

Okay, a point about the liquor hijack.

For those who don’t know (which is probably most everybody :slight_smile: ), I manage a liquor store, so I have a wee bit of experience here. I have to say that, yes, it’s absolute bullshit that a store has to refuse to sell liquor on those grounds. However, and this needs to be made pretty clear, it is not the store’s bullshit. It is the legislators’ (and often, the city councils’ and the state liquor control boards’) bullshit. So much of the burden on stores is entirely arbitrary (i. e., requirements that “you must card everyone under 27 years old, while simultaneously knowing their age before you card them”) and so many of the regulatory agencies measure success in the number of violations that they write up, that most stores nowadays (the smart ones, at least) are moving toward simply carding everyone they see, since that’s the only way to prevent some undercover asshole from claiming that they should have asked him who he was buying for, or whatever (my, that’s a hell of a runon sentence there). The Motos’ experience is unfortunately right in line with what we have to do to keep ourselves off the evening news. At my store, for example, we not only card everyone who buys alcohol from us, and everyone travelling with someone buying liquor, we have a policy, writ large on the front door where nobody can miss it, of not allowing anyone under 21 to come on our premises. Even if all you want to buy is a soda, I have to have my cashiers check your ID, and I have to kick you out if you can’t show it -and everyone with you, as well. It’s not that I’m an asshole, you understand - the company I work for got targeted Very Heavily by the revenooers at one point, so our only option is to go to these ridiculous extremes rather than risking any sort of judgement call, since any attempt at judgement would just open us up to another infestation of sting operators.

That being said, before I started working in this industry, I would have had the same reaction as the Motos.

I worked at a restaurant through college as a waitress and serving alcohol could be a very high stress thing. There were several visits from undercover cops to make sure we were carding appropriately and if they found the server in violation, they could be fined and also could have their ability to serve alcohol revoked (which would have meant no more cushy Appleby’s type restaurants to work in).

My worst experience:

Had a four top ordering drinks. Only one of the women looked under 27 so I carded her. The guy with her starts making fun and asks why I didn’t card him. So, I said, let’s see some ID, kind of playing along. Turns out, he didn’t have any ID on him, so I couldn’t serve him any alcohol. The guy totally went ballistic, but you know, I was working to make a living and I wasn’t going to break any liquor license rules for anyone, the risks to myself were too great.

So, the cashier in question was probably just following whatever procedures were laid out by the store he worked for.

More liquor hijack (sorry)…

I’ve been to liquor stores on the East Coast that carded anyone who walked through the door, regardless of whether they were actually buying anything. But the complaint was about a grocery store. Should a grocery store with a booze aisle card every single customer, just by virtue of the possiblity they might be associated with someone actually purchasing the stuff? Sounds pretty silly to me. Not to mention annoying.

I checked the Virginia ABC codes and didn’t find anything remotely mentioning checking the ids of everyone who walks through the door. They pretty much only say not to sell alcohol to anyone under the age of 21 - which sounds to me like they’re leaving it up to the people who run the businesses. Maybe I’m wrong. Here’s a link if anyone wants to check. http://www.abc.state.va.us

It’s also a pain in the ass to find condoms at a Harris Teeter - last time shopped at a HT and needed condoms, I looked for awhile and finally concluded they must not sell them (bastards) :mad:

Blockbuster Video

Crimes:

  1. Mercilessly destroying independent vid shops, Wal-mart style.
  2. Charging for “2 evening rental”–which is 1 night.
  3. Ridiculous category system–what’s the difference between “Action” and “Wild Action”? Tits, apparently.
  4. Only carrying edited versions of movies like “Last Tango in Paris.”
  5. Not carrying “Last Temptation of Christ” at all for 3 years.

Ticketmaster

Crimes:

  1. Non-refundable “covenience” fee. Convenient my ass.
  2. Exorbitant service charge.
  3. Can you say “monopoly”? (Just ask Eddie Vedder)
  4. Try and get a refund for a canceled show. Just try.

I also wont buy from pet stores. Although my big thing is industry wide, I make every effort to buy nothing with any logos on it.
But my mother has an absolute hatred of Sears which seems to rank at the top of the most mentioned store in this thread. She worked there in the 70s and their policy on unsold clothing at the time was not to donate it but to shred it. Here’s a razor, here’s the clothes, there’s the trash, get to it. Ooh she hates them.

United Fruit became Chiquita Banana. Just thought you might want to know.

Robin

To those responding to the liquor hijack-

I too spent years working in the liquor industry (Bartender). And I too have witnessed the bullshit age enforcement programs put on by the local fuzz (Or whoever the hell they were). At one point it got so bad that one large entertainment complex I worked for sent all of us who served alcohol to a boot camp kind of thing just to learn what the hell all our laws meant (The thing lasted a whole friggen’ day!).

With all that said, however, the part about the earlier hijack that tripped me up was that it happened in a grocery store. Now I know (I think) the laws regarding liquor stores, restaurants, and bars, and what’s expected of those serving alcohol (For instance, if someone comes up and buys two drinks, you must know where the drinks are headed and how old the other person is. On top of that, this also includes waiters and waitresses-- if they serve an underage person, it’s still the bartenders butt. And I’ve seen all this cheesily enforced-- in one instance they sent in a guy about forty years old and had him buy two drinks. After he got them he proceeded to walk outside on the deck and hand one of the drinks over to a buxim little gal Who the hell could, or would have, foreseen where and what the guy was going to do with the second drink, but apparently it’s our responsibility. The bar and bartender were cited on the spot for selling to minors. The bartender easily could have lost his job, and the bar itself could easily have had its liquor license suspended (It was a first offense, so neither got more than a hefty fine). I doubt I explained all the nuances of that instance adequately enough, because it truly was the most bullshit thing I ever witnessed (Thank God I wasn’t the bartender who ‘Fucked up’, because it easily could have been)). Hmmm, where was I?

Oh yeah, the part about the hijack that I’m confused about is the grocery store part. Again, in a liquor store everyone must be of age. But what about the grocery store where this happened? What if the other people in his party were standing ten feet behind him? I mean, you certainly can’t, or ever would, card everyone in the store, it doesn’t make sense.

So on that front, I really don’t know. My state is so ass-backwards that I’m sure it is required to card everyone in a store, but I can’t say for certain if it’s true for the person who originally brought up this scenario.

I’ll poke around the net, but I’m pretty bad when it comes to finding law links and/or cites that state specifically what is or isn’t. I’d be curious if anyone in the states where alcohol can be sold in grocery stores, gas stations, and the like, chimed in and set it straight.

Ryan Air. Their customer service SUCKS. The service you get once you are on board sucks. The remote airports suck. I’m going to pay an extra 100E next time and fly from CDG.

I’m going to tell the owner of the laundromat that his wife is bad for business because she’s so bitchy.

re: liquor hijack:

When I was an underage college student, our local grocery store had the same policy. So when we wanted beer, the one of-age person would go through the checkout line alone while the rest of us loitered unobtrusively with our other purchases at the front of the store.

It’s not high on my list of effective policies.

Daniel

Carlsberg - for sponsering the LOUD jazz festival 30 meters from my office window.

4 more days with unbelivable loud constant noise sic

I almost forgot about the most horrible purchasing experience ever. A tiny little place called Cap-A-Truck, one man operation, guy sells caps and liners for pickup trucks. My father had ordered and paid for a cap and liner for his new pickup, I was sent (unemployed at the time) with the truck to get it installed once the cap arrived.

I think the guy was lonely or something. It must have taken over 3 hours to get the thing installed. Understand, the entire process involves:

  1. put liner in bed
  2. put screws in liner to install
  3. put foam tape on the rails of the pickup bed
  4. rest cap on foam tape
  5. attach 6 clamps to hold cap in place

That’s it, maybe a half hour - 45 minutes at the most, this guy was moving in super slow motion. He wanted to get sandwiches and coffee for breakfast, his treat. He talked to everybody that walked or stopped by for at least 15min each. It was nuts, when I told my dad about it, he said “yeah, he’s known for that, but he’s the only cap guy in town” I can’t believe the guy stayed in business.

SEARS!!!

No matter what they have advertised for sale (usually appliances) they never have any of it left. While supplies last my ass. 2 washing machines in a warehouse for the entire eastern seaboard is not a sale. Also their home repair people are over priced, don’t-know-what-they-are-talking-about pushy rude salesmen. And they don’t EVER seem to have vaccum cleaner belts or bags.

Devonshire Tire on Central Ave in Yonkers, NY. Their phone number is 914-776- ??? What? I can’t even put their number up so you all can crank call them all day? Well, at least I know you guys would never drive by and throw eggs or anything. poke, poke, wink, wink

Unfortunately, this was the second time we went there and got put through the wringer. The first time it took them all day to put 2 new tires on the car and do the brakes. We were the first people in the store (9:00am) and the last ones gone (5:00pm). My husband took a cab home at around 1pm with Bonk the one year old. I easily could have turned into what my brother calls a ‘screamer’. I was a more than a little pissed that they charged $50 to cut each rotor, but I was tired and just paid my bill and got out. (Yeah, yeah I know I probably should have asked first).

Our car needed work last week, and since the only true credit card I have is with this chain, I decided to use them anyway. They called back a few different times and told us what was wrong, we told them what we wanted done, what our budget was ($850). They said “OK don’t worry, we can work with that”. They call back at 4:30. Your car is ready, the total is $1013. :eek: :eek: :eek:

My husband tries to explain the before-hand-agreed-to amount, and they are not having it. Somewhere in the conversation the total is now $1100, and by the end of the conversation it’s $1300, and my husband has been called a couple of different names in more than one language. Now, you have to understand my hubby, he don’t like to take no shit. So he starts on his own tirade. He’s got his own library of languages and curses flowing now.

I decide to call another location to try to speak with the owner, and get a sympathetic ear, and a time to call him in the morning. So I speak to said owner in the morning calmly tell him BOTH of my stories, and he retorts “So what do you want me to do?” I want to pay what my budget was, I want my husband back in a normal state of mind, I want to not be treated as cattle in your establishment, I want to turn back the clock and just get my car fixed, and pay what was agreed upon. I didn’t get it. I paid around $900. :mad:

Never, no way, not again, I’ll take the week off and do my own work if I have to next time.

They force record companies to alter/edit the CDs they sell, too. In addition, their stores are poorly laid out and I have yet to find a Wal-Mart employee who knew where to find anything in their own store, or who, if they did know, would do more to assist me than just wave vaguely and say, “It’s over there.”

As so many people have pointed out, carding multiple people for the sale of alcohol is just a matter of the LAW, rather than store policy (though some stores may add to that law).

This is called a “second-party” sale. You can do a search on Google to find tons of information about “second-party” sales, and their consequences if everyone is not carded.

Some people seem to think that just because an underage person is with someone purchasing alcohol (i.e. the buyer is holding a baby) that all people have to be carded. That is not the case (use some common sense, people). This policy is more geared towards this kind of situation:

A few people walk into a store (may it be a liquor store, grocery store, ANYTHING that sells alcoholic beverages). They all go to the liquor section and talk to eachother and point at the alcohol. When they get to the register, they all need to be carded, because AS FAR AS THE SELLER CAN SEE all the parties involved potentially will be drinking the beverages. (Obviously, some people just don’t come into the store-- laws aren’t perfect).

So the bottom line is: a seller CAN REFUSE to make an alcohol sale to someone, if they suspect underage drinkers will partake in the alcohol.

I work at a gas station, and I have to do this often. I know people don’t like it, but it is the law. Don’t take it as a personal grudge or something… if we break the law and get caught with this sort of thing, it could mean $1000+ worth of fines, maybe some jail time, the company could probably be fined a HEFTY amount, and we would lose our job.

Sorry, I get along with pretty much everyone, but I don’t know if I would put my job on the line like that for someone I don’t even know.

LilShieste

TGI Fridays. Not only is this some of the crappiest food available, but the service is unbelievably slow and the availability of their food is iffy. Every time I’ve gone there, they’re forever out of something I’ve ordered. Chicken Tenders? Out of chicken. Hot fudge sundae? Out of ice cream. Jack Daniels Shrimp? We’re out of shrimp. It got to be such a joke after a few times that I’ve just completely sworn it off altogether. They won’t be missed in my life.

Anywhere I wait on a line while I see employees (and especially managers) standing around jerkin off[ul][li]Friendly’s[]CVS[]Home Depot[/ul][/li]
As well as any business that I see advertizing the fact they’re open for your shopping convenience on Thanksgiving or Christmas

LilShieste, the question still remains- Say two people walk into the store and appear to together. They talk and do whatever it is they do and one of them approaches the counter (Still the grocery store example). The other one, for all intensive purposes, is standing ten feet behind them with a loaf of bread. Is it the responsibility of the cashier to also card that second person, because they appeared to be together?

What’s to stop someone from saying, ‘Hey, she’s not with me. I just met her’?

And this isn’t about common sense, this about the law (Common sense was tossed out a long time ago on this issue, IMHO). Common sense would dictate you card the person buying it, not people who appear to be with the buyer.

  • I apologize for the hijack. If it seems like it needs its own thread, I wouldn’t be against re-posting some of the stuff here… if anyone minds.