Sublight - your tale reminds me of Hollytron, a consumer electronics store in Westminster CA (don’t know if they are a chain or not, and don’t really care). I went in there about ten years ago to buy a CD player. None of the many salesmen, all of whom were Asians, asked me if I needed any assistance. At first I attributed this to the store being busy, which it was. However, it seemed that everytime someone at Asian ancestry would come into the store, the salesmen would immediately go up to this new person and ask if they needed help. I stood there at least fifteen minutes watching this go on, pointedly standing there, looking at CD players, and feeling like Rosa Parks at the Southern lunch counter. I even pulled out my wallet and started to ostentatiously count out twenty-dollar bills. No reaction. “That’s it,” I thought, “if the color of my money ain’t good enough for them, I’m leaving.” Haven’t been back since.
(And they say white people are racist. Sheesh.)
elf6c – Best Buy deserves contempt for an incident with a VCR I bought from them a few years back. I had a warranty on it, had the receipt with all the info. Now, mind you, my toddler, CaptMurdock Jr., was at time in the habit of putting things like coins into various slots (including, I found out as you will see, the VCR, and also the floppy drive of my computer), and I would not expect Best Buy’s warranty to cover fixing this problem. Okay.
So, not knowing that a quarter shorted out my VCR, only knowing my VCR is not working, I take it to Best Buy. They assure me that inspection and repairs are covered under warranty. Fine. A few days later, they call me up to tell my I can pick up my VCR. Not that it’s fixed, just that I can pick it up.
When I get there, the guy tells me that they found a quarter had shorted the VCR out, and they could not repair that for free under the warranty. I shrug, realizing that their position on this is reasonable, and prepare to take my still-broken VCR off their hands, no harm no foul, and see if my brother, Mechanical Genius, can fix it himself. At this point, the BB clerk tells me that I have to pay $140 dollars for “service.”
“What service?” say I. “You didn’t fix anything!”
“We still had to open it up,” BB Guy says.
“But that’s covered by warranty!” I counter.
“The problem was caused by something that our warranty doesn’t cover,” he replies.
“But you had to open up the VCR to find that out! Now you’re charging me?”
After about five minutes in this vein, I told him what he could do with the VCR and stormed out, never to return.