Another day in the ongoing saga of Drach and his computer shop.
Customer calls up all excited and all in a hurry that he needs a new gaming machine…now now now now! On sunday, my one day off.
Did I mention now?
So I drag my ass out of bed, apply clothing, and head for the shop.
Customer arrives, has lists of parts he is interested in I make a few reccomendations, we spec him out a box. He writes me a check for the full amount ($1427.38). I post parts orders for the things I need. Tell him it should be ready wed.
Today 3:38pm (my guess as long as he could hide it from his wife)
CC: I need to cancel my order
Me: Um, sir, those parts are already on the truck shipped overnight to be here Tue.
CC: Well I am feeling kinda ripped off. (he paid about an extra hundred in shipping, sadly thats about what it cost me)
Me: How so?
CC: Well I did a bit of digging around online and I found a few of the parts you sold me for cheaper online.
Me: could you give me an example?
CC: Well this RAM you quoted me is $7 a stick cheaper on site X. ($51 vs $58 my price on 4GB DDR3)
Me: and what is overnight shipping?
CC: why do I care, shipping costs are your problem
Me: Yes they are, that doesent mean I do not pass those costs on to the customer.
CC: Well I Found the Video card for $50 cheaper at site XY
Me: and the shipping costs on that…
CC: Why do you guys all try to screw people like this.
Me: because some of our parts may be slightly more expensive than the cheapest you can find scouring the internet?
Me: Like most businesses we have preferred vendors we deal with, simplifying our parts supply needs and making it much easier to figure out who to RMA a DOA part to. They may not have the same deals and promotions as any other given source, but they provide a consistent level of service I need to fill parts needs promptly and at a reasonable price. Businesses also tend to charge more for the part than they paid for it. When you buy a $58 stick of ram, I paid a bit less, helping to cover my time, shipping costs, the occasional return shipping charge, etc.
CC: So you will not give me the computer for the cost of all the parts I found for less?
Me: There are assembly labor charges as well
CC: so you make money on the parts AND charge me to put it together
Me: Yes sir
CC: I don’t think thats fair.
Me: its actually a very common thing sir.
CC: Well I would feel alot less ripped off if not for the fact I found all the parts totalling up to $600 and I think you are gouging me badly?
Me: well let me do a little poking around and I will call you back.
So I go google shopping on each part
I come up with $1,009. I actually paid my wholesaler around $880 for the parts. all in all the biz will net about $300 markup and labor after sales tax, shipping charges, etc. So I am not exactly feeling like the dread pirate Drachillix here.
I also spot check a few of the places other items were cheaper.
I call the customer back
CC: did you find the parts cheaper?
Me: My research came up with $1,009 not $600
CC: What about the place with the video card for $50 cheaper.
Me: They are out of stock with no projected restock date
CC: and the Blu-Ray drive, $160 was way too much. What about this one at site XYZ
Me: You specified what brand/model you wanted, and (checking site) thats not a Blu-Ray burner, thats a Blu-Ray player/DVD burner and its a different brand.
CC: No its not
Me: Yes sir it is, its still gonna be a while before we see $59 Blu-Ray burners.
CC: Well you guys should be able to get this stuff cheaper so you can get me a better deal.
Me: I did everything the way you asked me sir.
CC: Well yeah but you are still screwing me out of like $700.
Me: Sir we already covered that, half of those parts you cited are not in stock at those prices and you are not including relevant sales taxes or shipping
CC: shipping should be free
Me: You and I both wish sir, unfortunately UPS and fedex employees gotta eat too.
CC: You guys have excuses for everything, I guess I am just screwed.
Me: I am sorry you feel that way sir.
This is the abbreviated for removal of many, many, parroted requests version of the 3 phone calls I recived from this guy.
Oh, and he is a referral from a friend. :smack:
He did dial down the vitriol quite a bit after calling him out on the $600 vs $1,009 on retail parts availability. I have never seen a more whiny case of buyers remorse in my life.