It looks like the final straw was them making us find a seat in overcrowded aisles, find a PC that had all it’s parts functioning that day, and load almost a dozen separate programs, all before even being allowed to clock in for the day. What a load of crap.
I’m glad some people took it seriously enough and forced a change in their way of compensating people for their time.
People being moved en masse to different groups, and having groups just disappear were not uncommon things, and every time this happened it was musical chairs. There were often days that if you weren’t actively looking for a seat almost a half hour before your shift started, you risked being written up for signing on late.
Apparently some people were not compensated for their time after having taken the last call too. I had never heard the words “post-liminary time” before today.
That place was run by a bunch of crooks anyways, a call center for hire, many clients, no real leadership, and a constant contempt for their employees.
They never, ever stopped hiring. The waiting room for applicants was almost always full, due to high turnover due to several factors. The odd thing was that I met some VERY intelligent people working there (some of those nerds could write code like some people watch TV, no effort at all). I also met some people that I was shocked made it past the drug test, and evaded the police for yet another week.
It may please some of you to know that the primary client I worked for there was Verizon, in their DSL activation, Premium tech support, and FiOS tech support roles. If you were only kinda’ smart, you very well didn’t make it past the multiple hurdles that some of us did. A+ certification(s), somewhat rigorous entrance testing for higher levels, good call metrics, more testing, and final testing that weeded out a few really smart people I was sure I would be working with.
Anyways, sorry to rant, but I think those jerks deserve it.