Well, while it certainly doesn’t ruin my day or anything, I don’t like the, “You’re welcome” either. In my years in customer service, I’ve worked with a few people who said “You’re welcome” to a customer’s “thank you” and they’ve always been the kind of people who honestly think they’re doing you a big favor by allowing you the pleasure of their assistance. In other words, all the people I know who’ve said this, believe that their time is too valuable to be bothered by the customer and their job is beneath them. Even though the clerk may not think that themselves, because of my previous experiences with my coworkers, it annoys me alittle. I get over it really fast but I just find it smug, but it also depends on HOW they say it. There’s a difference between a monotone, bored “You’re welcome” that sounds more like “Yeah, whatever” and a sincere “You are certainly welcome!” that sounds like “Anytime! I’m happy to help.”
I’ll either answer “thank YOU” if the customer says it first or, if I say it first, I answer their “thank you” with “Have a nice day”, “I’m happy to help”, or just a pleasant “Goodbye” (I do customer service on the phone now).
In less than a month, I move from customer service to teaching college students. Doubt I’ll get much thanks there ;).