Note: Nobody has mentioned at what temperature McDonald’s *prepared *the coffee. Nor how the exact temperature of the coffee that burned the woman was determined. You’re assuming that the coffee didn’t cool before she wore it. How is that possible? It’s already been said that coffee cools just by pouring it in the cup. Does McD’s coffee somehow defy this natural tendency?
If McD’s was heating coffee after it was brewed, what were the specs on the burners? Did they maintain that temp? Even if it did (per their policy), you’d have to account for cooling when cupping.
Also, was the coffee she was served freshly brewed? Was it brewed at the proper temperature? If so, the coffee naturally cooled when cupped, perhaps 15º F or more. That might put it in the range of 190º F. If that’s the case, what did McDonald’s do wrong? They prepared coffee per reasonable preparation methods. They served it.
I’m mystified that a 79-year-old woman wasn’t aware that coffee could get that hot. It could because it does. In this woman’s adult life, many people percolated coffee. That means, they boiled it. Nobody has mentioned whether the woman was familiar with McDonald’s coffee. Everyone seems to be aware that the McD’s coffee at that time was extremely hot. Was she? Was the first time she ever ordered coffee at McDonald’s? If you know coffee is hotter than your own Mr. Coffee prepares it, you take greater caution.
My impression is that she had experiential knowledge of the fact coffee can be very hot (assumption of common experience). She might have known that McD’s coffee was very hot but regardless of her years of coffee experience, she chose to take the risk because she didn’t think she would spill it on herself. She was wrong. Perhaps she could not have predicted the exact outcome of her error (the extent of her injuries), but who ever can? Why risk injury at all?
In conclusion, taking that risk is the point at which she assumed responsibility for the results. And much more responsibility than McDonald’s for serving coffee at very close to the temperature at which the coffee was likely brewed.
I think McD’s defense in this case sucked raw coffee berries expelled from the pustulent ass of a Kopi Luwak. I think that contributed significantly to the judgment, coupled with the extent and location of her injuries and the relative wealth of the corporation. The general attitude that corps will do anything for a profit. Frail old lady with severe injuries. Poor presentation of the facts in the case. Deep pockets.
I’m tossed up over whether I think McDonald’s ought have settled this case. Part of me feels they should have because it’s the financially sensible thing for a corporation to do. In doing so, they would not have admitted liability anyway. (Even though few people perceive it that way. They paid. It must have been their fault.) Then again, why should any corporation have to take care of people who’ve disregarded the inherent dangers of their product? It’s like welfare. We have money, you don’t, so when you mess up, we’ll pick up the tab.