Has anyone else noticed this trend? A company that provides services with a monthly bill makes it almost impossible to actually pay your bill without using their pay by phone option which costs$7-10 USD? It is really the lowest of the low slime ball behavior, making it damn near impossible to pay them your money without paying an extra fee.
My mom asked me to pay her Ford Credit car payment online for her, there are only two ways to pay by internet or by phone(which costs $$$) so I log in…your account is temporarily suspended please try again later? Well let me email and report the problem using their contact form…whoops need the Ford Credit account# and last four digits of SS# ok call and get them…whoops now before I can send it I need to answer the security question ok call and get that. Ok now it says my email will be answered by the end of the next business day which will be god knows when with July 4th coming up. Ok I’ll call customer care which whoops is closed and only available certain hours, funny that the nice woman who charges $7 USD to take my info over the phone is always there 24/7 and there are never problems on her end.
One of my moms credit cards if you chose the free payment option would literally tell you the money could be applied anytime in the next week or so, they also used bizarrely confusing language and even graphics tricks on the site to try to get you to choose the $10 premium payment service.
Another place had a online payment system that just did not work, I tried it using six different PCs with different browsers and OSs in different locations. It didn’t work on any of them, when you tried to make an online bill pay account it would say this username is already taken, for everything! We tried hundreds of combinations, even just random characters and nope everything was already taken! Phone support was totally useless, the woman would just repeat the same script over and over about how to set up an account when I would say I can’t progress past this part, she would just start over from the double u double u double u dot part:smack: My mom just ended paying the fee every month.
Her mortgage company had a similar scam going, only they charged for online payments too and the only free option was to pay by mail. The longest it ever took was around three weeks for a payment mailed to them to be applied to her account, and they were in the same state! Several times the letter apparently just dissapeared as the check was never cashed.
I am so sick of this bullshit!