(Mods: I think this may have a factual answer, but if not, please feel free to move wherever is best)
I have a basic – ie, about high-school level – understanding of publicly-traded corporations, so if I’m totally wrong here please don’t hesitate to whack me with a ClueBat.
It has been related to me in several places (including here, if I could just find the thread, dangit) that a corporation – or rather, the CEO and the Board – has one function: to bring revenue to shareholders.
Does this mean that, legally, they are required to do the absolute minimum necessary to retain customers, since doing more than that would negatively affect short-term revenue?
Long-term, of course, good customer service generally equates to greater profits. But are they allowed to take that into account?
In essence, I’d like to think that greed isn’t the sole purpose behind some corporate decisions. If they’re in part based on required behavior, then we (the schmucks at the bottom) have a chance at changing the requirements, and thus, the behavior. I don’t believe we can ever change greed, though.