I had some old BMW wheels that I sold someone on Craigslist recently. They were in rough shape, but they’re rare because the model wasn’t sold in the US - I had them shipped here from Europe years ago. Because of the condition, I gave the seller a great deal - based on the e-mails I keep receiving about them, I could have easily gotten more money. I under-estimated demand, but that was my tough luck.
He’s now contacted me saying he’s found a small dent in one of them, despite the two of us looking them over when he picked them up. My response was that he got a great deal and they were sold as-is, but if he doesn’t like the condition just bring them back and I’ll give him a full refund. Here’s our impasse - he wants me to pay to fix the wheel, period.
I know his dilemma - he likes them and he won’t find a set of them locally again, ever. We both know if he brings them back, someone else will pay exactly what he paid for them, even with the small dent he found highlighted in the next CL ad. They’ll just have it fixed when they have them refinished, and they will still come out ahead compared to what they go for elsewhere. In finding the dent he likely felt screwed by me, but passing on the wheels will have him kicking himself. He’s been nagging me about fixing it, but I’m unsympathetic - offering a refund is above and beyond for CL deals, considering I watched him check the wheels before he took them.
In my last e-mail, I told him he’s got 2 days to take it or leave it on the full refund, after which I’m blocking his calls and e-mails, considering myself done with this. Opinions?