So the other day I get a phone call from a customer about an item that we’re the only store in the state that stocks said item. It’s very large, so shipping would be tremendous.
The conversation goes like this:
Me: “Thank you for calling XXXXX Toy Store, this is Marconi and Schmeese, how can I help you today?”
Customer: “Do you have the XXX in stock?”
Me: “Yes, ma’am, we do.”
Customer: “How much is it?”
Me: “It’s $259.99.”
Customer: “No, that’s the small one, I want the big one. The big one is three hundred something.”
Me: “No, the small one is $119.99 and the big one is $259.99. I promise!” (So, this should be great news, right?)
Customer: “Oh. Well, is it going to be on sale this weekend?”
Me: “No ma’am, I’m sorry, we are not going to be having any more sales this year.”
Customer: “Oh. Well, I have a coupon for $20.00 off a $100.00 purchase. Can I use that on it?”
Me: "Yes ma’am, but you see, if you read the coupon, you wouldn’t be able to use the coupon if the item was on sale anyway. Hurry in, the coupon expires on the 13th!
Really? So the item is actually far less than you thought it was, BUT not only do you want it to be on sale, but you ALSO want to combine a coupon that you can’t even be arsed to read? Seriously? Can’t you just be happy?