In February, I bought a new computer. After two weeks, the video card started freaking out. After talking with the factory rep, they told to take it to the place where I bought it (I’m so ashamed to admit I bought it there, I won’t name the place other than to say their name is a contradiction in terms) to be repaired. I tried to tell SuperGeek what the problem was and that the factory had OK’d the repair, but he insisted on plugging it up to see if it would freak out there (it didn’t, since the problem was sporadic). He didn’t write down anything I had told him about the problem. I also told them to please call me at work if they had questiions or needed to tell me something. When the computer got to the regional repair center, I got a call AT MY FUCKING HOUSE and then at work telling me that they had put the computer on a 24-hour diagnostic and could not find a problem. Well, DUH! If the dork at the store didn’t write it down LIKE HE SHOULD HAVE, you wouldn’t have to tell me this. I told the service rep to call the factory, give them my case number (which I had taped to the computer’s case) and they would authorize the repair. The next day, the store called me AT MY FUCKING HOUSE to let me know that the part had to be ordered and wouldn’t be in until May 4. I called the service center and they denied giving that date. I called the store and had a few words with the “manager”. I put that in quotes since I believe that the person I talked to was actually the manager of the service department and not the store. I asked him why they insisted on calling me at home instead of work like I asked. He said that they call customers at home unles they request otherwise!!! I said that I HAD requested otherwise and that the kid who wrote the service order had even circled it on the form. He said he would reverse the order of the numbers so that they would call me at work, instead.
Last Tuesday, I got a call about 8:30pm from the service center telling me that the part had come in and the computer was fixed. She said she called me at home since she called the other number (my work number) and didn’t get an answer. WELL, NO FUCKING DUH! I explained the number mix up. She didn’t get it. I asked her when I could expect to see my computer again. She told me Thursday. I call the store Thursday - NADA. I asked when the next delivery would be. They said Saturday. I check today - NADA. I asked the guy (who I believe to be the above-mentioned “manager”),
“Well, when can I expect it?”
He said, “Expect what?”
Now, at this moment, I was glad I wasn’t crazy because I would have torn this guy a new one, but since they are holding my computer hostage, I thought it would be best to stay calm.
I said, “When can I expect my computer to be returned?”
He said, “The next truck is Tuesday.”
I stared at him and wordlessly, turned and walked away.
The point here?
I could have spent that $2000 anywhere. They just happened to have what I wanted when I wanted it. Otherwise, I would have gone elsewhere. You’d think that, knowing that, they would try to offer better service. Apparently they don’t give a shit.
It’s not the amount I spent, it’s the fact that I DID spend it. I chose to spend it with these utter morons and this is what I get. I suppose I deserve some of the blame by going back to these idiots, when I said I wouldn’t. Still…
