Running OS X 10.10 Yosemite.
When I launch Finder, I see several files called GoogleVoiceAndVideoAcelSetup_5.38.5.0.
I can’t delete them (not an available option) and I can’t Eject them: the option to Eject is available but it does nothing.
How do I delete these files?
When I go into Terminal, I don’t see the files when I try listing various volumes and folders.
FWIW, I don’t have Google Voice and I’ve never tried to install it.
Where are the files?
(Go to Terminal, and then drag and drop one of the files onto the terminal window - it will fill in the path).
Are they on a disk image? This is a typical mistake people make - not deleting installers, or running programs from disk images.
I can’t drop and drag the files into Terminal.
(I can do it with other files but not with these files.)
They show up only when I first launch Finder, along with the volumes. If I go somewhere else in Finder, then I can’t navigate to those files.
BTW, as far as I know, I never tried installing Google Voice so this must have happened along with the installation of some other Google product.
I have exactly the same problem. I get multiple folders appearing, but they seem to disappear.
I’m a bit confused by the description of the problem.
What happens if you search for ‘GoogleVoiceAndVideoSetup’ in Spotlight?
Spotlight doesn’t find it.
Can you take a screen shot (cmd-shift-3) that shows the file, and post it?
Actually, I haven’t described the problem correctly.
When I launch Finder, I see 26 folders named GoogleVoiceAndVideoAcelSetup_5.38.5.0 and two drives with that same name. All of them were created on Oct 24, 2014, 2:009 AM and and have a size of 9.6 MB. The Kind is “–”.
I can’t view the contents of the folders or the drives and I can’t delete or eject them.
I can’t find them with Spotlight and I can’t drag and drop them into Terminal.
In the same Finder window, my Mac hard drive and my external hard drives are listed.
beowulff, I appreciate your suggestions and your help.
Thanks.
Maybe clearing the cache for your desktop would help. There are some directions here that explain how (step 3 under problems with OS X itself).
It worked! Thanks.
Slight glitch, though. When I deleted Cache and then tried to empty Trash, it wouldn’t empty. When I tried opening Trash, I got a message that I couldn’t open it because it was being emptied. I waited a bit and still couldn’t open Trash.
I decided to shut down Finder from Activity Monitor and try again. Same problem.
Shut down Finder again, and then used Terminal to empty Trash. Everything is fine. No more phantom folders and drives.
Not happy, though, with this new problem with Trash but it seems likely that it’s related to the first problem.