I actually had to move out of Round Rock about a year and a half ago because NO jobs were to be found. Dell laid off so many thousands of workers that someone like myself (fresh out of HS) couldn’t compete in the job market.
It is my goal to some day move back to the Austin area, whenever the economy moves upward (or my own business can support me). Many this will speed things up.
Bout friggen time. I’m going to have to dance around what may be considered non-PC by some, but the folks I spoke with were fairly decent at conversational english. But I was calling a support line for technical help, and the folks in Bangalore just could not understand what I was trying to convey. Am I painting with a wide brush? Sure, out of the dozen or more calls I made, I once got a guy who was pretty adept. But I am a business customer, and I expect to spend large amounts of money every year on Dell products, and the last thing I need on my plate is another damn headache. And that’s what calling Dell tech support became.
My girlfriend was asked by three different Dell salespeople which state Bermuda was in.
I found that the people in India were polite, but usually were just reading a “troubleshooting script”, but that’s par for the course (I support around 250 Dell PCs at my workplace). The problem I had was that defective parts would be sent out without a return label, so I couldn’t return them to dell and get credited for the warranty replacement parts they sent me, and often the fine people in India couldn’t hear me very well, and sometimes I couldn’t hear them very well. If I got an American on the phone, these things never happened. I never found the accents of the Indian workers to be troublesome, I kinda liked the Indian/English accent, and they were always very polite.
Has Dell told how many jobs were taken back from India?
I heard the jobs were all related to industrial tech support; and home buyers were still stuck with Indian techies.
Oops. That’s what I get for not reading the OP link.
Well since I live in Pflugerville ( close to Round Rock ) and my hubby works for Dell. thought I would put in my 2 cents about the jobs coming back … in the coming year there will be about 60-70 help desk jobs at Dell … mainly bc they got a government contract and the gov. said no “tech support outside the US”… this info comes at a good time when so many had lost jobs in the Austin area. one being my hubby , who worked for Trend Technologies who made Dell computers , they closed down when Dell moved its manufacturing to Mexico and now to China … maybe they will move some of that home too . We can only hope . anyway, theres my 2 cents . maybe more. lol