Hello guys and gals. I need some expert geek help. I’m confounded by the way a friend’s computer is acting. I have installed a fresh version of WIN XP on his system. I then add a fresh installation of service pack 2 (all this time, the computer is NOT connected to the Net or other computers). I then install a new anti virus program, the free version of AVG, version 9. When I reboot the system after the anti virus program installation, AVG is turned off: the virus database is out of date, the resident shield is turned off and the email virus scanner is also not running. I’ve installed WIN XP on his system 3 times and keep getting the same error right after I add the anti virus program. What’s causing this to happen?
Some background information: I volunteered to help a friend’s computer. He told me he was running on WIN ME and I said I could fix him up with a copy of WIN XP. The day he brought his computer over to my apt. for upgrading, he explained he’d apparently caught a virus that turned off his anti virus program, Avast! I explain this is not a problem, as we’ll format his HD and that would take care of any virus in his system.
We back up his data by removing his HD, setting it to slave mode and installing it on my computer and then moving all the files he wanted to save. We do this 'cause his computer in its present state wasn’t finding the external HD I connected to it. I run my own anti virus program (AVG 9) on his HD and it finds nothing. My anti virus program appears to be in perfect running order and I’ve rebooted my system several times and it hasn’t been disabled.
So, what’s causing the anti virus program to be turned off? I thought it was a boot sector virus, tho this doesn’t act like a typical boot sector or MBR virus. I’ve used the FIXBOOT and FIXMBR commands from the WIN XP install disk to wipe out any virus that might be lurking there, but I still run into the same problem. The last time, I also ran the newly installed anti virus program and also SPYWARE BE GONE to see if I could find anything. Nothing was detected. I’ve searched on the Net for any information about this type of virus or what causes this sort of problem, but haven’t found anything.
Can anyone give me an idea of what’s going or or what’s wrong with his computer system?
Thanks in advance,