<ThelmaLou clutches her bosom>
Sir, I would say that you wound me except I know you don’t know what my level of competence is. <Takes a whiff of smelling salts and a slug of Scotch> I’m certainly not a pro (although I did live with a programmer in the late 1970s), but I’m a quite knowledgeable, gutsy amateur. No freeware, no games, no movies, no Facebook. no LinkedIn, no Skype, and very little music. Except for hanging out here, I’m all business, computer-wise speaking, that is. My main thing on my computer, now that I’m mostly retired, is graphic design.
Since this is my thread, and since I seem to have some well-informed people on board, I’m going to do a little self-hijack.
The thing that led to the purchase of the new computer happened about two weeks ago. My main computer, a Precision M6700, which I’ve had for four years (it came with Win7 and I upgraded to Win10 back when the upgrade became available), rebooted itself two Sundays ago. In the middle of the day. I came into my office and the Windows10 start screen was showing, the place where you enter your password or PIN. Except that the screen was stuck/frozen. Unresponsive to mouse, keys, trackpad, etc.
Here I will abridge all the stuff I did over the next few days. I have another laptop, a Dell XPS15 running Win7, so I brought it out of retirement and started searching for what to do. I learned about the turn-it-off-three-times and get the Automatic Repair utility, which I ran many times, trying every option that each of the options presented with no success. I don’t want to belabor this, because it’s not my main question. But I researched like crazy and tried every solution I could find that I could understand.
Ultimately, I got to the bottom of the barrel, end of the line: system restore, which reinstalls Windows10 and leaves your data and documents alone but removes all of your software. It does give you a list at the end of everything it didn’t reinstall, and that was interesting. When Win10 was finished reinstalling (“Hi. We’re so glad you’re here! I’m Cortana! Ask me anything.”
) with a couple hours’ worth of updates, I reinstalled about a dozen programs, Adobe Creative Suite 5 (my bread and butter), Office 2013, BlackBerry Link, a few other things. I got everything set up just the way I wanted it. I even succumbed to the Windows10 Start menu instead of using the Classic Shell, as I had been doing. Wisely, I did a complete backup at that point.
The computer ran for about three days and then the exact same thing happened. One evening everything froze. The screen was completely unresponsive.
I went back through the same steps, i.e., Automatic Repair, with its tree of options. Nothing worked, not restore points, not changing startup items. And of course everything you try runs for an hour or more before it tells you “this didn’t work.” Finally, once again, back to system restore.
But this time system restore ran for an hour before it said “this didn’t work.” And whispered, “you’re screwed.”
I made a Win10 boot disk using the XPS15, figured out how to get into the BIOS to change the boot order (this took about 1,000 times longer to do that it’s taking to write/read), and reinstalled Win10 again. I found all my documents/data in “windows.old,” and for good mojo, copied everything onto a 1T hard drive, EVEN THOUGH I had the full backup (although not a system image) of everything after the first system restore.
Thanks for reading this far.
There were probably other things a truly knowledgeable pro could have done, and could still do, but I’m short on those, and I didn’t want to take it to Geek Squad. I needed to be able to work.
I went to the Dell website and bought another computer, an Inspiron5567 (8G RAM, 1T hard drive). It was a bargain at $600. I only have one client now, I don’t need a heavy duty machine like the $2K-ish Precision.
The new computer came yesterday. I took it out of the box and saved the box. I plugged it in (“Hi! We’re glad you’re here!”), did all the updates, including the “Creators Update.” The only thing I installed on the computer was Kaspersky (after removing McAfee that came with it), and CCleaner. I shut the computer down, went to a concert, came home and went to bed. When I started this thread about 5 AM today, I had not been into my office yet. I was still in bed reading on my kindle.
Soon I went into the office, I pushed the *on button. Nothing. Black screen. Unresponsive. I push the on button again, then the Dell screen (with the circle) comes up and a message is saying something like “scanning and repairing disk.” WTF?? A percent is going by. Gets to 68% and stays there for about 40 minutes. I turn the computer off with the button. Turn it back on, the whole story plays through again, including getting stuck at 68%. I call Dell and tell the very sympathetic CSR my tale of woe. He says the best thing to do is system restore. I’m in Groundhog Day! * I tell him I want to send it back. He transfers me to “returns,” but they’re closed until Monday.
I keep dicking around with the computer. Finally, after a few more reboots, I get to my old pal “Automatic Repair” and navigate to system restore, which the computer did a couple of hours ago. It reinstalled Win10 (“Hi! We’re glad you’re here! I’m Cortana!”). Now it’s updating–currently at 82%. I’m wondering if I should skip that Creators update if/when it comes up. In my research, many people seemed to have problems after that.
Why would this happen to a brand new computer? Should I send it back? This is my fourth (I think) Dell laptop, and I’ve not had this kind of problem before.
If anyone is moved to answer, don’t worry about TMI or talking down to me. I can take it. If you’ve read to the end, thank you.