This has happened to me twice in the last week–Someone has come into my office who is supposed to bring me some paperwork. When I ask for it, the response is “Well, I have to go online and print it out.”
The first time I was so astonished I could not speak. I would no more go into an office expecting to use the computer than I would expect to go through their tax files! But after the second time I wonder: Is expecting to use an office’s computer reaching the same status as expecting to use their bathroom?