I haven’t voted in person for over a decade but last time I did you took your naked ballot, the size of a tabloid newspaper but cardboard, and handed to a poll official who fed it into a scanner.
If you overvoted any positions the ballot is spit back out, spoiled, and you get another try.
If you undervoted any a display lights up. “You voted for only three county commissioners and can vote for four.” If you’re okay with that a button is pushed and the ballot disappears into the locked ballot box.
I do feel a bit guilty about it; so many times when I’ve had great service, I meant to fill out the feedback / survey form…but never got round to it.
OTOH I do review a lot of places on google maps and the like, so I do help direct people to good businesses. But if John Employee went the extra mile for me and was really great at his job…sorry John, I didn’t let your boss know.
B&H sends out their rate emails before the box is received. Their online ordering is mostly competent but I don’t yet have a product to review, & sometimes won’t be using it right away. I don’t want to clutter up my inbox with unnecessary mail so they get deleted right away
I used to work in tech support for a smallish enterprise software company. When a customer support case was closed a survey would be sent automagically. The case number was included in the survey so could be tied back to the engineer. The results made up part of our performance reviews which I thought was fine. What wasn’t fine was that survey response rate which was completely out of our control was also included as well.
If I have the time and the inclination I try to fill out surveys, but very often they are way too long and/or not relevant to my particular interaction with the business. I don’t want to fill out page after page, I don’t want to write essays, I want N/A options for the aspects I did not experience.
I think not filling out a survey could have made me bad but under an unusual circumstance I tried hard at it.
Last year I bought a used dealer car and planned to give the rep a good survey. The rep replied, “That’s great - my company will send you one!” The inc. failed to send a survey within a week so I texted the rep and inquired. He replied that it’s normal for the company to send one out but they didn’t seem to send one. It’s my neighborhood so I went to the manager and blurted out “Do you know Joe sold me this great car with this VIN? Could you please put in my positive rec for Joe?” The manager was startled; man, I wouldn’t want to work for that guy.
Per my employer and minor status there, they receive surveys for us but receive no credence. The manager said the clients know a person like me would give them a piece of my liver if they needed one. I’m thankful they don’t worry about a miniscule survey response.
Filling out surveys strikes me as consulting work. The company always had a desired outcome and hired me to push them in that direction. So, if a company wants my opinion, they need to give me money and see if they win the sweepstakes and i respond with an opinion. So far, no takers. My price remains cheap - $100 per hour or any portion.
Pay me what my time is worth and you get my quality thoughts. Ones you damned well ought to promptly implement if you hope to have success.
You treating the survey as pro forma nonsense to fill a square on some best practices checklist neither you nor anyone in your chain of command even comprehend, much less actually value? Fugeddaboudit.
My thoughts exactly, plus I should be able to opt-out of getting any surveys from your company if I choose to. What right do they have to spam me and waste my valuable time having to deal with it?
Sometimes when my gaming dice are next to my computer I’ll answer survey questions randomly.
This doesn’t happen too often, but TIAA/CREF sent me a survey that is “have I heard of this brokerage company?” They promised me a gift card if I answered. It ended up being a 20 minute survey for $5, which was a total waste of my time.
They sent me the survey again for some reason, so I answered randomly. That time it was $5 for 3 minutes of my time, which is better.
I stayed at a hotel last week for an event. It was the event hotel & it happens to be in the chain that I am a Frequent Sleeper program so I got points/stay credits. Now I could have stayed at a different hotel as some did if I wanted to but that would have meant less spontaneous socializing & having to travel back & forth multiple times per day as their base was away from the activities whereas mine was just a climate-controlled walk away.
It was a typical, 2-3 star hotel, right-off-the-freeway hotel in the suburbs of a small city with some nearby gas stations, restaurants (both fast food & two chainish bar-restaurants) & a couple of other retail stores including a grocery store & booze, a movie theater & a park/trail all within walking distance. The front desk & the attached-but-separately owned Denny’s were in my building but the indoor pool, weight room & free standard hotel buffet breakfast were all in the other building; not ideal on rainy days. Didn’t do any exploring of the nearby area that was not on foot. Most of the nights it was walk to one of the local places for something to eat with the last night being a rubber-chicken banquet in the hotel. Only one night did I go to dinner more than ¼ mile away from the hotel & I followed some friends there on the way back from where we were; I didn’t even know the name of the place where we were going; thankfully, I didn’t get stuck at any redlights.
Yesterday I got the “How likely are you to recommend the [specific hotel location] to a friend or colleague” one-question survey email.
I honestly don’t know how to answer it. It was clean but nothing special. If it wasn’t for this event I would have never of even heard of it, nor do I know enough about the town to suggest anyone go there. If the question was if you have to be in this area would you recommend this hotel I could answer it but the would you recommend someone go to this area I really don’t know enough about it to say yes or no; therefore, that email is now in my ‘Deleted’ folder, unanswered.
I used to work in sales, marketing, and sales and marketing management, and would spend a significent amount of my time trying to understand what customers and potential customers thought about my products and services.
Precisely. The company is asking me to spend time giving them something of value. What’s in it for me? Like echoreply’s 20 minutes for five bucks wasn’t, it had better be worth it.
Some previous replies have mentioned this, but I’ll add my two cents.
I will usually cheerfully provide feedback and reviews. But the requests for feedback that I HATE are the ones that try to slide me into posting on social media. You know what I’m talking about. My dentist, for example, will ask me for feedback and I will take several minutes to go through a couple web pages rating service, cleanliness, timeliness, and overall experience. On the final page, I’ll be asked for my Google identity or Yelp account name or something else so they can post my review. I can’t complete the rating without providing that information, so I break out of the review completely. Do they get ANY of what I provided them? Did my rating get deleted or ignored? Sometimes I can skip this step, but many do not permit me to skip it. They want me to enter SOMETHING.