Inspired bythis thread.
It seems that every store I buy stuff from has a “how’d we do?” survey on the receipt. I generally don’t complete them on general principle because most of these transactions boil down to me coming in to buy something I need and as long as the cashier isn’t a total asshole, I’m happy. The time it takes me to tell SuperMegaCorp that the cashier wasn’t a total asshole isn’t worth it, so I don’t bother.
Who’s with me?
I only do this with Panda Express, to get a free entree.
McDonalds - free sausage biscuit. That’s the only one that I will bother with.
Too lazy.
It’s like people who bitch about politicians being all the same and not addressing their concerns and they HAVE NEVER written a letter to their elected politicians.
Old story but my old grocery store stocked every flavor of Pop Tarts except raspberry. Don’t judge, but I like the raspberry flavor and don’t eat any of the others. So one day this guy from the store says hi and did I find everything and I said “well, sure but if you really want to know I like raspberry Pop Tarts and I know they still exist because I buy them at the commissary on base.” He said “never heard of them before.” Week or two later they had raspberry Pop Tarts and I felt obligated to buy them. Don’t feel bad for me, I managed.
Sure, fill out those surveys, you think they read your mind?
If there’s even a slight chance I’m going to win that $5000 at Home Depot, sure.
Used to do them on my cell phone at Mimi’s Cafe, contingent upon a promise of four free muffins, then picked up my muffins when I went to pay the check.
Nowadays they offer either two muffins or a voucher for a dessert or appetizer on a future visit (if they offer anything at all), so I generally don’t bother.
I always answer the survey. I was in retail for 40 years, and had to suffer all the bullshit the survey system brought with it. Once the company decided this was the way to go(we had bets on how soon they’d abandon it, boy, were we wrong) the bosses made our lives hell if we didn’t cajole people into doing the survey. The trouble is, most surveys are on a 0 to 5 scale, but 0 to 4 counts as a 0. Many people who do the survey will give a 4, unless they’ve had truly spectacular service. They figure a 4 is 80%, and that’s good enough, but as I said, it’s the equivalent of a 0. How do they keep track of which employee has “drunk the kook-aid”? You have to include their name while doing the survey. It’s insidious, demeaning and unfortunately, here to stay. So, won’t you guys please do the survey, throw the workers a 5, and be done with it? 
If there’s a freebie you can get by filling out the survey, I’ll consider it. But I don’t find many of those around here (Toronto) nowadays. Mostly it’s stuff like “free X with the purchase of Y” or “$1 off your next purchase of X” or “you get a chance to win X”.
I always fill those, but I make a living installing both quality control process and customer service ones.
INE, Spain’s National Institute of Statistics, has these polls for small companies which they send out every year. The poll itself changes every two years. Filling those is legally required, fines up to 5K, but they’d much rather get the information than the money. I’ve met people who got it once, ended up spending several hours on the phone with the person from INE who would read and explain every question and every option, never got it again. I got it, filled it, and have been getting it again every year (well, this year I closed down my business, so unless I reopen I won’t get it any more). I both fill it quickly and give them feedback on the poll itself.
I worry about getting spammed. Don’t these surveys require a phone number or email address?
I have written notes on restaurant survey cards. Commenting when the service was very good. Or if the food was extra good.
Nope. I’m sick of being asked to fill in surveys. It feels like every interaction I have with a company, I’m going to get spammed with requests for surveys. I’d only ever fill in a survey if I had a very good or very bad experience.
I bought a new car recently and had a great experience with my insurance company representative, so I filled out the survey I got by text message, because I wanted that rep to be recognised for his great service. Of course, a week later, I get an email asking me to fill out an online survey for the same call. So now I’m not sure whether the original text message survey worked or not and I’m sure as hell not going to fill out another.
Assuming it’s an establishment I plan to return to sometime, and there’s a coupon coming, I answer the survey once. With fake answers. Then I keep a copy of the confirmation number, and the next time I get a similar receipt, I copy the numbers to it. When presented at the counter, no one checks the validity of the numbers as long as they look about right at a glance (most clerks don’t even check that).
Coupon or not, they don’t pay me enough for an honest survey response. [Inka-dinka-doo voice]Everybody wants a survey![/IDDV]
Sometimes. A while back I was at the grocery, and couldn’t find one of the specials. I told the cashier when she asked if I had found everything, and she sent someone to get it for me. There was a survey link on that receipt, and I sure answered it to say how awesome she was.
The amazing thing is that the store called concerned that I couldn’t find it, so I got to say how much I liked shopping there and how it wasn’t that big a deal. But I love my go-to grocery store.
I answered “sure”, but there maybe should have been a “sometimes” option.
I was a GM for Panera Bread/St Louis Bread Co and our progressions and bonuses were partially driven by surveys. They had a demented system called a “Promoter Score”. Customer took a survey and answered a series of questions and rated things on a 0-10 scale. This was translated using a Zero-Plus-Minus scale. Answer a question with a 9 or a 10 and it is a +1…answer a 6 through 8 and it scores a 0…0 through 5 = -1. Then you would take the sum of the survey values divided but the number of responses and the result would be your “promoter score” expressed as a percent.
The survey did not account for human nature. for some people to give a 7 or 8 was the highest compliment they were capable of giving. To some survey taker a 10 would be unheard of to give out.
It was very hard to overcome replies of 8 or below. Do the math! The company expected a 70% or better. They (the Panera powers that be) made us beg customers to take the surveys. They also based the “promoter score” off of only ONE of the surveys 10 questions.
FTR…I took a bakery/cafe from a 27 promoter to 80+…yeah!
There is a customer service survey on your receipt ? I never notice it on mine
I’ve done it on occasion, but I don’t make a habit of it. It’s time-consuming and I’m not convinced it matters. I’m more inclined to think that it’s a way to get my email address.
I put down that I do, but in reality it’s only for one local grocery chain. You can fill one out once every seven days for fifty “fuel points” For every one hundred points you get ten cents off every gallon of gas at one station chain. So if you fill out four in a month you’ll get gas for twenty cents less. And that’s added to the points you get for every dollar you spend in the store.
Most stores only give you a chance at a drawing for a gift card, or something like that. This store chain actually gives you a more tangible reward.
Not always, but every so often. Maybe once per ten visits.
ETA: I write a nice letter to 7-11 every July Eleventh, thanking them, among other things, for their Go-Go Taquitos!
(If “you are what you eat,” I’m about 35% Taquitos.)
I hate these because I am that survey taker. (10 to me is superlative. The best customer service I’ve ever had in my life. The type of experience that was so wonderful that I’ll tell my friends and neighbors about “that time at Panera” for years. On my scale, 5 is average - 7 or 8 is very good.) I also really hate it when the employee tells me that if I give anything less than perfect, they can lose their jobs. If the only answer that’s acceptable is a 10 - then why bother with a survey at all?