If I can get a coupon, discount or freebie by completing the survey and it’s something I will use, I do it. I’ll also complete the survey if I have exceptionally good service (or when I get horrible service).
I went with sure but I’m really more a situational responder. Some serious raffle, even with long odds, and I’ll usually give it a shot. A free small fries on my next visit and I’ll pass.
yay ive inspired a thread people do read my ramblings (even if I read them 2 days later and say what the hell was I thinking at the time cause sometimes theres a mental disconnect between that I’m trying to say and what I write …)
Yeah, that pisses me off too. It’s not a survey if you’re telling me what to put down.
My dad used to always go to Burger King and fill out the survey for a free Whopper. Then he’d get a “Senior Fry” and “Senior Drink” and eat for like $2.45. That receipt? Yep, another survey. At first he just used the same code until they busted him after a few months, so now he actually has to go do them.
I’ve thought about writing a script to just automate the survey taking for free stuff.
Generally speaking, only if I’m unhappy or very happy with the service. If it’s the service I expect, then no (unless like Happy Lendervedder says above, I have a chance at winning something big).
Depends on the place of business.
Hey, you’re lucky I was willing to take THIS survey.
I’m the same way. I don’t give out 10’s readily because, hey, I’m eating at a fast food place. For $3.99, I don’t expect a 10. I expect a solid 7, maybe 8. Generally, I’m vaguely aware that the wait staff is dependent on getting good grades, so I do give them top ranks. But the “anything less than 10 is a fail” is just an example of how incompetent management really is at these kind of places. I don’t see how you can think “Let’s pay these people minimum wage and demand nothing less than perfection” is a workable philosophy.
Why bother with a survey??? Because, goshdarnit, we paid a lot of money for this program and we’re gonna’ make it work, yubetcha’. 
EVERYBODY in the company was pissed at this survey nonsense, but, naturally, we could never admit it to the higher-ups. We all knew it was crap, a royal pain in the ass, and it amounts to nothing in the end. I think the real reason behind it is to make employees(especially the more desultory ones) fearful for their jobs if they don’t adhere to it ALL. I cannot believe they are still playing this silly “game.”
I will say that on one or two occasions, when I gave a negative comment, or mentioned I’d had a problem,(this is for a grocery chain), I got a response. Mostly by email, but I did get one phone call.
Bumping this thread after being reminded of it in the “dumbest prize” thread: I got a $25 gas station gift card in the mail several days ago in a survey prize, and I have no recollection of doing a survey for this station.
The only station in my city is on the other side of town, but it is a neighborhood that I do occasionally go anyway, so I’ll fill up my tank a couple times on their dime.
Typically, filling out the survey gives you a number to write on the receipt to get the free whatever. So I fill out the survey once, then keep a copy of the numbered receipt. The next time I go to the same place, I write the number on the new receipt and get my prize without having to redo the survey. Works every time.
Last February, McDonalds gave away free coffee even without a purchase. I found out that if you ask for a receipt for the zero amount, it has the same “free sandwich” offer on it. Filling in the numbers gets me a free coffee and a free sandwich!
Ya just gotta work the system.
Folks who make those surveys are plainly lazy and are only trying to measure this weeks metric of customer satisfaction.
A good survey looks like this:
Did we do any good? yes/no
Why? with a box where I can put in some praise/condemnation for the process I just went through.
The End.
Not an endless list with: How did you hear about us?/ would you recommend us? etc.etc.ect.
My survey will not fit into some executives excel sheet but there will be some actual useful stuff, the excel sheet is just to justify someones bonus.
No, it’s not like it at all, because all surveys do is get the person who served you in trouble if you don’t give them a 5 (or 10, or whatever the best rating is) in every one of the many boxes. They aren’t used to collect real feedback, they’re just used to arbitrarily punish employees who don’t harass people into giving them straight 5s enough.
I got a free whopper every week for several years. At first I phoned in and did the drill, but when I learned the simple code they used, it was easy. The phone-in survey goes by the fastest if you give them top marks for everything, so there aren’t any supplementarfy questions of what you did not like.
That stopped when they changed the terms on the coupon. At first, I coiuld just order a senior-sized drink, and they’d give me the whopper. Later on, I had to order both a side and a drink, with dollar-menu sizes not eligible, so the menu price of the whopper was lower than the menu price of the stuff you were required to pay for to be eligible.
I still got about $300 worth of whoppers over several years, each one with a 49c drink. I always ordered them with extra-extra veggies, and they were so tall, they actually had an aspect ratio similar to the picture on the menu board.
Sometimes, when I call an 800 number for customer service, if I get a really nice, helpful person, (which happens quite often), when I’m finished I ask to be connected to their supervisor, and I personally tell them that so-and-so was rwonderfully helpful and is an asset to the company.
I answered “sure”, but the only receipts that I bother with are from Kroger. One survey allowed per week, and just using the “points” awarded from the surveys, I get 20 cents off per gallon on one fill-up per month at the Kroger gas station(about $4.50). That is in addition to any points accrued by my purchases. The S.O. and myself usually get one tank of gas at 50 cents off per gallon(I think that’s the max) and one at 20 cents off every month.
I never enter contests through receipt surveys - they usually result in lots of new spam in my inbox
My local groc store has a survey URL attached to each receipt. If you do the survey you get a $5 off coupon. Since I’m shopping there next week anyhow, that’s as good as a real $5 bill with Lincoln and everything.
I can fill the survey out & print my coupon in 4 minutes. That’s earning $75 per hour taxfree. Best of all I can re-print the coupon UFN, so that 4 minutes gets me a lot of coupons. Eventually they’ll change the process and my new copy of my old coupon will quit working.
Other than this scam I don’t bother with surveys or coupons.
I answered one survey once. Never again.
I ordered a single cheeseburger burger at Wendy’s with only cheese, ketchup, mustard, and lettuce. They left off the mustard. I sat down to eat and pulled out my laptop to fill out the survey. I told them they did not make the order correctly.
No big deal but it was the second time recently they fouled up my order and I noticed the cashier wasn’t punching in the order in the register. He would enter it as a single cheeseburger with everything and then shout back the correction to the grill. Lazy.
On the survey I specifically asked not to be contacted.
A couple minutes after I punched send on my survey the manager comes up to me and starts to lecture me. She notes that Wendy’s corporate changed things and took mustard off the standard condiments for a single cheeseburger. She handed me a packet of mustard to add to my half eaten sandwich. Ugh.
Future visits I noted they still have a Bacon Junior Cheeseburger on the menu which still comes with mustard. But if I order a single cheeseburger they simply refuse to pick up the damn squirt bottle and dose my sandwich with mustard. Hell no. But they do give me a packet of mustard. If I wanted to build my own burger I would cook one at home.
So now I will no longer do receipt surveys. Screw that.
On a 1 to 10 scale, 5 is average. Most service is acceptable, therefore most service is average, therefore without spontaneous fellatio or something comparable, I think the scores will always be average.