I had a unique (for me) shopping experience in this post-COVID retail environment.
Last night, I went into my bedroom, turned on the TV, and the picture was…dim. After fiddling with the picture settings with only a little improvement, I realized that the set is at least 10 years old and just might be at end of life.
In the past, I would have lived with the picture until it got really bad, while leisurely visiting local shops to see which set had the best picture and features (and price). I would have made up a spreadsheet and done on-line research, settled on the exact set, then bought, either negotiating in-store or finding the lowest price online.
But now that set in the bedroom is important. So I went on Amazon and did a little poking around and decided I could get a bigger screen, 4K, and online apps for $250-350, which is probably half what I paid for my current set. I spent about an hour that night narrowing the selections, then another hour in the morning, picked the set, loaded it in my cart, got to the end and saw that Amazon promised delivery is about 2 1/2 weeks.
But on the final checkout page was a little note: Sourced by Best Buy. I went on the Best Buy website, found the model, stuck it in their cart and took it to checkout. They offered to ship and deliver in about a week, but more important, I could pick up the set at my local store (parking lot delivery to my car). The best Buy price was higher by a whole eight dollars.
So this morning I made my biweekly grocery run (mostly fresh vegetables and fruit) and on the way back stopped at the Best Buy. “Delivery” took about five minutes. I was directed to a spot in front of the store, someone came out and looked at the confirmation code on my phone (readable from outside the passenger window), I unlocked my back door, they slid the box into my back seat, and I was on my way. At no time was anyone closer to me than about 6 feet.
I can’t imagine doing anything like this 6 months ago, though I’m sure some facsimile of the process was available. And I supported a local merchant (though I doubt this is going to slow Best Buy’s slow slide into oblivion) and didn’t clog the distribution channels.