While trying to eat lunch today my phone rang. I’m expecting important calls and have been playing phone tag so I couldn’t just let it go to voicemail.
I answered and got a recording: “This is Keystone First calling with information about your new health plan”.
That’s my new insurance company so I knew it was a legitimate call, and with all of my health problems and medical bills a call from them makes me nervous.
Then I heard “press 1 to speak with an agent”. I did so and heard “please hold” and was then subjected to 5 minutes of muzak before someone finally came on the line. They were calling to do a 10 minute demographic survey which I could opt out of if I wished to. I opted out.
Don’t frigging call me and then put me on hold! I can understand it if I call you but if you call me then dammit be ready to talk to me when you call, especially if it’s about an optional survey and you start the call by making it sound important!