Don't people know how to use "Reply All"?

The BBQ Pit
41

Then there’s the other popular option: Reply to None. I am a supervisor at a call center: we are a distributor for medical supplies that go to nursing homes. I sent a request at work on Friday to ship an order UPS Next Day Saver. The warehouse viewed the order and closed it that morning, saying it would ship. Six hours pass. One of the warehouse ladies emailed me to tell me that Saver was not an option, and asked if it could ship Next Day Air. She copied her warehouse leader and the supervisor at our call center that normally stays until close.

I leave at 5: the email was sent at 5:30. I check email at 9pm to see this, and to see no freaking response from the supervisor on duty. I freaked out for a minute. Then I checked the order, and saw that the warehouse did go ahead and ship Next Day Air.

42

I have this issue at work pretty frequently. I’ll send something to multiple people, because they all need the information. One will reply, directly and only to me, with a response everyone should hear. I’ll hit reply, and manually re-add the people that need to be on there again, and note in the message “Please leave so-and-so in the recipients, I want to keep him/her in the loop.”

Usually, that does it.