Last week ended up managing a e-bay business for a freind of mine. Answering e-mails filling orders freight claims ect. This account generaly has 1500 active auctions at any given time in addition to a extensive e-bay store. Thankfully no new auctions were being posted durning this time. Handling that account is normaly a full time job for at least 2 people. I got the fun of being thrown into it without any help. I still have a fulltime job besides that.
Basicaly I had hundreds of people a day emailing me. A large percentage of those people were requesting possitive feedback for there purchase.(them buying something from me). Of those there was a small number of people that were demanding it as though they were entitled to it.
Feedback makes sense to me for E-bay sellers. When I shop on ebay I am looking at all the pottential people I can buy from and a higher rating gives me a comfort in buying from that person. I choose who I buy from.
If I buy from someone and they are easy to deal with and I get my item in a timely manner I feel they get a possitive feedback. Letting others know I think they are a safe person to buy from
If I buy from someone and there is a problem like I don’t get the item(ever) or it is not as the auction stated and they make no attempt to resolve the issue. I give them negative feedback. Warning others that person may not be safe to deal with.
Feedback for buyers doesn’t make much sense. As a seller anyone can bid on my auctions. I don’t say this or that person isn’t high enough rating to bid on my auctions. If someone is truly a problem(generaly based on them screwing me in the past) they get banned from my auctions. What is the point of me leaving negative feedback? I can’t think of anytime I’d leave negative feedback on a customer.
The only time I leave possitive feedback for a customer is if they stand out above the rest of my customers. Simply buying something doesn’t justify any feedback. If they spent a truly large amount of money with me I might give a possitive feedback. If I screw up(or the shipping company in many cases) and the customer is patient and/or coopertive in letting me resolve the issue I tend to leave possitive feedback.
With this particular account it would literaly take a full time person dedicated to leave accurate feedback for every buyer. Generaly requests for possitve feedback are just deleted. It isn’t worth anyones time to do so.
What are your thoughts on buyer feedback?