I bought a Sony Vaio laptop last January for around $800, CW model to be precise. So here I sit, about 14 and a half months into ownership of a fucking useless brick. Sony’s oh-so-generous warranty of 12 months appropriately expired and the turkey timer that is Sony hardware assuredly went belly up.
My power jack apparently broken loose within the laptop’s case. It won’t charge or work off AC power and an otherwise fully functioning laptop sit starting at me disdainfully. A little Google-fu turns up pages of references to this issue in Sony laptops so I can take solace in the fact that I’m not the only KY frothed asshole out here feeling used and violated by our petulant Asian overloads.
I call Sony’s “customer service” (HA!) line and the little Indian man named Bradley taking my call dutifully informs me that this product is out of warranty. I say “no shit Sherlock” and ask what my solution is. He informs me that for the low, low price of just $200 I can pay to ship the gizmo to them and I’ll have it patched up and ship shape in 30 days. Well now, ain’t that service!
So, I reflexively ask to speak with Customer Relations as I’m feeling that this is a little beyond the pale and that they might like to hear how they treat their not-so-loyal-anymore customers. Perhaps, just maybe, I’ll get an actual thinking, non-script reading human on the phone who can see past that niggling detail of 12 months having passed and perhaps to meet me somewhere in the middle on the rape-you-in-the-ass fee for fixing a nearly new laptop. We’ll see.
So yeah, eat shit and die Sony.