You’ve attempted to make things right. If Target is so incompetent that they can’t get things straightened out, that isn’t your fault, nor should you be punished by costing you extra time and effort. How many times in your life has a big chain store like that overcharged you a buck or two without you noticing or given you the wrong change? How many times have you had to argue with a poorly trained cashier to get him/her to do their job properly? How much has all that cost you in time and money?
My wife and I were at Wal-Mart a couple weeks ago, buying a few items, including a couple DVDs. The cashier apparently grabbed both DVDs at the same time and only scanned the bottom one because when we got home, one of the two DVDs wasn’t on the receipt. Am I obliged to drive all the way back to the store to correct her mistake because she can’t do her job properly? I don’t think so – I did nothing wrong and made no attempt to deceive the store.
And here’s another one: My last year of university, I bring a stack of about twenty books up to the register at the bookstore for my various courses. As luck would have it, most of the books had just had a price adjustment which was not yet in the computer system, so the cashier had to scan each item, manually delete the price, and input the new price. This took a long, long time – enough time for me to do some mental math and figure out how many hundred dollar bills to pull out of my wallet to pay for everything. When she was finally done, she turns to me and says, “That’ll be $14.52, please.” Now, most of those books were worth $15 or more each. So did I insist she begin again and go through the whole process because she had obviously miscalculated staggeringly badly? Hell no. If she can’t even process in her own mind that that giant pile of merchandise is worth more than $14.52, how is that my problem? I calmly put my humdred dollar bills back in my wallet, gave her a $20, took my change and my books, and left.
At the end of the day, Target isn’t really going to miss that little bit of money. And if they do, mayybe they’ll clean up they’re own act to prevent a shortfall like that from happening again. In the meantime, I think you’ve done more than enough to ensure that you’re on the right side of the karma ledger. This ins’t a case of stealing, but a case of bad busines of Target’s part. Accounting error in your favor, I say.