My husband and I are talking to a financial advisor and we feel like she is being evasive about investment costs. For almost a week now I’ve been trying to get her to send us an itemized list of costs for the investments she has recommended. She is willing to drop them off and talk to me about the costs and values of the investments, which makes me think she’s going to talk me into thinking the costs aren’t that high because of how much value we will spposedly be gaining. She has directed me to the company website which only refers to “normal transaction fees” with no mention of what they are. Finally, after multiple emails she sends me this:
"There’s nothing more important to me than understanding what’s important to you. We believe in the protection of our clients and highest level of service. XXXXXX XXXXX is a full brokerage service with some of the most competitive costs in the industry.
XXXXXX XXXXX prides themselves on disclosing all costs. Per compliance, fees and costs are not allowed to be emailed. The hypos are allowed for stocks & mutual funds along with mutual fund prospectus. Calling and discussing on the phone is allowed. Discussing in person is allowed."
Is it true that she cannot send fees and costs through email? If she really is not allowed to email a list of fees and costs why didn’t she just tell me that in the first place? XXXXXX XXXXX is known for trying to hide fees and for not disclosing them. We are not even considering investing money through this company, at this point we’re just curious what she will say about the fee issue.