Ok, I’m at my wit’s end with these Verizon people. I have DSL. It’s supposed to be 1.5Mbps. It’s at 0.3Mpbs for some unknown reason. I’ve got two computers, one Mac and one XP, that both show the same numbers on speed tests. I have 2% packet loss and 115ms latency. The Mac is wireless and the PC is wired.
Verizon says everything is fine on their end. They can test it all the way to the wall jack and they say it’s 1.5Mbps.
We figured it had to be the modem, so they sent me a new one and it’s even slower than the old one. I already replaced the cable from the modem to the wall jack and it changed nothing.
What else can I do?! I want my Netflix back!
Do your machines connect with the modem by wireless or cable? If wireless, try a cable. If cable, 2% packet loss and 115ms ping time are terrible for a 2 machine network; not that that accounts for the problem but it’s suspicious.
How did this problem start? New modem, new PC/Mac, new firmware, Verizon plan change, new phones in the house? If the latter, are you 100% sure the new phone has a filter on its line?
It says it’s at 1.7Mbps. The line test from Verizon also says it’s fine. The problem just started out of the blue for no reason. The only thing I can think of would be installing Civ 5, through which Steam would be involved, but I’m sure that’s not connected right now. I’ve even downloaded CurrPort but it doesn’t show anything abnormal.
My uploads are fine. They’re at the perfect speed. It’s just the DL.
Just spend an hour or so on the phone with these pukes. They’re supposedly running a 24-hour line test, which they’ve already done, and a tech is supposed to call me today. Last time, no one ever called and no tech ever showed up. I think I’m just going to call Comcast.
You might want to check the remainder of the phone wire in your house. I had a similar situation where the phone line in my home office went into the guest bedroom. However, that phone line was not connected to a phone jack, but was just sitting on the carpet. The wires were taped up, but some of the ends were exposed. My inlaws came to visit and my connection dropped to almost nothing. Turns out someone had dropped a blanket on the phone wires and somehow, several of the wires were shorting against each other or the blanket. Once I hooked the wires to a proper phone jack, everything was fine.
If your modem is reading 1.7Mbps off the line then it doesn’t sound like the line is at fault. When you say you have 115ms latency what is that connecting to, your router or some website? If you are getting that latency on a wired connection to the router then the fault is definitely with your router/computers and not the line.
A bit out of left field here but it happens often when people complain about low internet speeds: Have you gone over your allowed usage for the month? Most ISPs will throttle the connection once you have gone over, you would think Verizon would pick up on it if you have but with ISPs sometimes the left hand doesn’t even know the right hand exists. Can you log in to your account and check your usage?
Just a side thought wondering if there could be an account side issue. .384Mbps is a common basic DSL package speed. The TS drones would then think you were insane for expecting higher.
Also if you go digging alot of accounts are written “up to 1.5Mbps” but only guarentee like .384Mbps.
Of course we are merrily loving life here in the shop at 35Mbps… When things get ugly sometimes its as slow as 17Mbps
I just ran a tracert in DOS. It gets to the router and then a bunch of “Request Timed Out”. I tried pinging verizon.net and got the same thing. 100% packet loss. This confirms that the internet is…broken.
No. If you’re able to access the internet even partially, and tracert and ping are showing 100% packet loss, all it confirms is that your tracert won’t tell you anything useful. Probably because your router blocks ICMP packets.
On your Mac, try ‘traceroute -e google.com’. That might get through where a regular traceroute is blocked.
