I’ll start with the back story. You can skip to the next paragraph for the actual question. My daughter’s laptop started locking up on her to the point that it was basically unusable. She will be leaving for College next January so I’m trying to get her to figure out how to resolve things on her own. Bottom line is she took it to a PC repair shop (good reputation) and just basically said “fix it.”
So, here is what matters… they put in a new hard drive, re-loaded Windows 7 and what data they could recover. She brought it home and complained that the internet didn’t work. I’m a technical guy, but my CS degree is from the days of FORTRAN. I’ll have to admit that I rely on how automatic most things are now. Anyway, I played around with it a bit and got it to connect through our home (unsecured) router and initially it didn’t make the final connection to the internet. We have 4 other PC’s, a couple of tablets, and a few smart phones that connect with no problem (if it didn’t work I wouldn’t be posting this). Eventually it connected (no idea what I did) and I set it to recognize it as our home network. It worked fine, and I set her up with Chrome, got her Gmail account connected, and downloaded MS Office Pro for her (my wife can get it for $10 through her work). Played around for awhile and everything was fine.
Had to run some errands, dinner etc. and came back to it a couple of hours later, and it said it couldn’t connect again. It recognizes the wireless signals from the area, and when I connect to ours but it is back to “public unrecognized” and won’t connect the rest of the way to the web. The auto diagnosis keeps saying it doesn’t have a valid IP address. I’ve played with everything I can think of but no luck this time.
I’m sure it is a simple setting that I don’t have right. I’m reasonably good with these things (talked a 70 year old man into getting 12:00 to stop flashing on his VCR over the phone back in the 80’s) but talk to me like I’m a 5 year old and it will save us all lots of frustration.
Any ideas will be appreciated.