Former Convenience-Store Workers of the World, Assemble!

Having worked grocery retail for seven long years, I am ALWAYS polite to service industry folks. I just have too much sympathy for them. Besides, every PITA moment I’ve had in a convienance store has been due to customers.

I saw a large immigrant family do something that was ingeniously asshole. There was ma and pa and about 8 kids. The parents got some stuff and took it up to the register. So the clerk rings it up. But then the kids start bringing stuff up to the counter. And then going back for another thing. So there’s this spider-like conveyor belt of kids going back and forth between all parts of the store and the counter. Guess who’s next in line. It took about ten minutes of, “I changed my mind!” “You can have this or that, but not both,” “Brother is getting more than me!” “My kid wants [Product X found only in a certain 3rd world country]. Do you have that?” before I got out of there.

I worked at a Circle-K for two semesters. This is while I was in my undergraduate program at LSU. The store I worked at was in “Tigerland.” Our location had 4 bars within the same block. So, basically, I was surrounded by drunk college students.

Drunk college students like to graze. Fix and eat the nachos and chili dogs right there in the store. Bag of chips, coke, candy bar–down the hatch before even making it to the register. And they were MESSY! Interestingly enough, the nacho cheese machine always seemed to “go out of order” every night about 1:30…

We also got in the habit about 1:30 every night (alcohol sales stop at 2), of taking everyting off the counters–cig and candy displays, etc… and hid them. It’s amazing what drunk people perceive to be “free” if you don’t keep it out of sight.
I mainly worked graveyard; some evenings. Thursday nights were the worst (frat parties). I was never held up or anything–too many people around for that.

I actually liked stocking the cooler…catered to my overly developed sense of organization.

A couple of specific things that I remember. (This was about 13 years ago).

–Someone set fire to the dumpster to create a diversion to walk out with beer. Didn’t catch that guy.

–I was working with another fellow one shift and all of a sudden he yelled “watch the register!” as he jumped over the counter and took off after a kid who walked out with a 12-pack of beer. He actually caught the kid and brought the beer back.

–Another co-worker, who went about 400 pounds (tall and fat–big all around) picked up some student in the store by the ankles and started shaking him upside down until all the candy and stuff he has squirrelled away came falling out.

–And then there was an idiot who put the microwave popcorn in, and rather than setting it on “popcorn” he set it on “frozen burrito” or something. Next thing you know there is tons of black smoke pouring out of the microwave. This popcorn was beyond singed–the whole bag was on fire. It only took a minute for the entire store to be filled with smoke–I couldn’t even see the shelves from the counter. I am still amazed at how much smoke came pouring out of that microwave (and for the longest time, too). It took the rest of the day with the doors open before the smoke even started to clear out. (P.S. the idiot that did this was me.)

–One night, the police came in and arrested my co-worker (not one of the aforementioned) right in front of me. Cuffed him and everything. Next day we found out he had been charged with child rape (5 yr-old girl). The evidence was overwhelming–he had videotaped his encounters. And to think I had worked with this sicko for months! You just can’t tell, sometimes.

Well, I don’t know if I’d call 50 bucks a box cheap, but I agree that the main cost per item sold is the cup.

That’s classic. It should absolutely be in the story somewhere.

[QUOTE=Hamish]
[li]When you’re a clerk, people assume you’re stupid. Even though most clerks are using the job to pay their way through university. I actually had a guy tell me (after he went on about the state of the world for awhile) “Don’t get an education. It’ll only ruin you.” Another time, a woman held a playbill for a play entitled “Catoblepas.” I said, “Isn’t that the mythical monster in Pliny the Elder?” And she said, “Very good” in that impressed, cloying voice people use with babies who’ve leaned their first word. Of course, some clerks feign ignorance, because sometimes the only way to reconcile the unreasonable demands of customers and the idiocy of company regulations is to pretend you’re too stupid to understand.[/list][/li][/QUOTE]

One time I told a guy I liked his necklace (I always try to compliment people when I can- it makes them happy) and he said “It’s a Berber Cross…Berbers are from Mor-rock-oh. That is in Af-ric-ka.” I replied “Neat. I’m going to India next week…a little something for graduating college with honros” I really wanted to tell him “thats in Asia.”

I spent 4 months as an ‘Assistant Manager’ of a Scumberland Farms after I finished high school, and before I went to college. The difference between being an assistant manager and a clerk was $0.25 an hour, the combination to the safe (so I spent late night shifts wallowing in the knowledge that, unlike most clerks, I could be forced to let all the money out of the safe…). I was fairly glad to get out of that job.

The things that most pissed me off about the job was that the state I was in had just passed a tobacco restriction law: No sales of tobacco to anyone under 16. I got such crap for being one of the fools who actually carded for it. (Though one 23 yo woman was thrilled to have been carded.) But what pissed me off were the smokehouse parents who would sit in their cars, watching me, and send in their 6 yo child to go through the rain to pick up their tobacco. Now, not knowing them from Adam, or Eve, I’m not about to make a sale to a minor while someone, who might well be a cop, is watching (Not that I sold to minors ever, I just mean it goes beyond immoral to stooopid in that circumstance.) waiting for me to ask for that fine. Then, when I would sell, and pointed out to the mother or father, the signs about it not being legal to sell to minors, I’d still get crapped on.

Another were the people who were so special they couldn’t park like real people, and, during early morning, or late afternoon, hours would park across two or three spots. No matter how you’d ask, or kvetch, they’d never actually go move their car to park like a real person. And invariably, they were the ones looking for the right pack of chips, or 16 oz soda.

Though, the gas station manager managed to learn one of them assholes one fine day. This yutz parks across three spots, and just after he did, one of Mark’s friends pulled in to go to the donut shop in the same strip mall, about 3 inches behind the offending car. Mark notices this, tells me he’s taking his 15 minute break, and then asks his friend how long he’s going to be there. Mark’s friend says he just got off the night shift, so he’s willing to sit around chatting for an hour or so. Mark says, “Perfect,” and goes to get his car, and parks about 3 inches in front of the offending car. Then joins his friend in the donut shop for a break. Meanwhile, asshole notices Mark parking his car - after all, Mark had made himself noticable by asking asshole to inconvenience himself, and actually park like a real person - and goes stalking into the donut shop demanding “Why the {Censored} do you have to be such an asshole?” (A comment, by the way, that Mark, and I when Mark told me about this, found rather ironic. :smiley: )

Mark looks at him and just smiles, and says something like, “Oh? You have a problem with the way I’ve parked?” After about three minutes of pure invective the guy goes out to take a look at the other vehicle blocking him in. After he leaves the donut shop Mark’s friend asks, for the record, I presume, “That’s the guy, I take it?”

After having checked all the other stores in the strip mall, the guy comes back into the donut shop, and demands, who has the black pick up truck, license plate number umpty-squat. Mark’s friend raises his hand, and keeps talking to Mark. Asshole’s face gets really interesting looking at this point, from what I’ve been told. :smiley:

Asshole asks Mark’s friend if he’d be so kind as to move his truck, since asshole would like to be able to leave. Mark’s friend says, “Sure, as soon as you apologize for all the things you said to my friend, here.” Visibly swallowing bile, the asshole does, and Mark’s friend pulls his truck out long enough to let asshole leave. Asshole gets to the exit of the parking lot, sticks his arm out the window of his car, yells “Fuck you!” and peeels out.

Unfortunately for asshole, there was a town police officer in the supermarket parking lot across the street. :smiley:

After issuing the citation, the officer, who was also a friend of Mark’s, comes into the donut shop, and asks what the Hell they did to make that guy so mad. After Mark explains, the officer, laughing madly, offers to be the second car in any sandwich in the future - and let the asshole get verbally abuse with him. :smiley:

The other thing that pissed me off about the job was that Scumbies had a ‘loss control’ team sitting across the street in their car, watching the store almost as many hours as we were open. I didn’t know what they thought they were doing - our store, so far as I knew, wasn’t suffering major shrink. Certainly not on my shift. I’ve since found out what they were doing - Scumbies had since gotten into hot water for a practice of targetting suburban kids for shakedowns: They’d get proof of a teen worker doing a five finger discount, and then meet with them and their parents, showing the proof of the theft, and then the loss figures for that store during the time the kid had been working there. Then management would make an offer: If someone were to recompense the store for all the losses they’d suffered during the tenure of the kid working there, they wouldn’t press charges, just before junior was supposed to head off to college. :eek:

One of the odd things about the job - about three times a week, I’d get a long distance trucker coming into the store about 3:30 in the afternoon, and he’d always ask how long the coffee had been sitting on the warmer. The first time this happened I was embarassed to have to admit that the pot had been basically made at 8:30 AM. He smiled a bit ruefully, and said he’d take it, but he’d been hoping for older: his idea of good coffee was stuff that had been thickening for at least 8 hours. :eek: Eventually I got to know his schedule well enough to be able to put on an extra pot for him about 6 AM. Since he was filling up a large thermos, we always did well off those pots.

All in all, I can’t say I enjoyed the work, but it was a huge step up from my previous job: JOAT at K-mart, aka the Temple to the Great God Murphy. Because we weren’t a 24 hour store, I was never robbed, not even while making the nightly deposits. And because we had a good relationship with the cops.

I forgot about that. I was offered the assistant manager’s position. The job was 50 hours a week, arriving at 5:00 am 6 days a week. I pointed out I could work 3 hours overtime at my current wages and make the same money the “promotion” would give me. At the time of the offer I was averaging 4 hours OT per week

Ahh, for me, Asst. Manager was was still an hourly, not salaried position, and I was working about 70 hours a week, anyways. (volontarily, I was a sick, twisted idiot back then.)