Frozen iPad

Last night my iPad was reallllllly slow; it couldn’t sync my Nook library. So I turned it off and when I turned it on I got a picture of a cord with “iTunes” above it. I did a bit of searching on my laptop and found that I needed to download iTunes (laptop is a week old and I haven’t downloaded iTunes yet) and update the iPad. Installed iTunes and started the update. Took forever and kept stalling out with a -39 message. I finally reinstalled iTunes and left the laptop running this morning, with 3 hours left to go to download the iPad update.

Long story, huh? Is my iPad a goner? I actually prefer my Nexus but the iPad is 6 months old and no, I didn’t buy the extended warranty…

My 4-year old granddaughter would LOVE a Frozen iPad.

Oh, not the Disney Frozen??!? Never mind!

Probably not. You didn’t mention how fast your internet connection is, but once the update is downloaded it should be able to update it fine. Worst case would be the update would fail and the iPad would need to be restored - wiped and set up like a new iPad.

Let the download finish and you’ll probably be fine. I work in a school district where the high school students use school owned iPads. We’ve had several student iPads have to be updated this way and only had a couple that ended up having to be wiped. Even then the apps can all be redownloaded and most data was recovered from iCloud.

iPads come with a free year of hardware repair support from Apple, so if your iPad problem persists, you’ve still got 6 months to take it in to an Apple Store.

Moderator Note

This is just a friendly reminder that in the General Questions forum you should hold off on the less serious answers until the question has been factually addressed.

No warning issued.

I sorted it last night. Had to uninstall iTunes, reinstall, hook iPad to laptop and let iTunes do its thing. I’m a computer know-nothing so even uninstalling was multi-step. Now the iPad is working fine and I learned something.