My home DSL connection went out on Friday morning. One minute it was fine, the next I got the username/password screen generated by the DSL modem itself. The phone line works fine and the DSL light on the modem is lit, but the Internet light is off. Resetting the modem didn’t fix it, nor did rebooting.
I didn’t call it in until Saturday because I had to go to work, then went out afterwards and didn’t get home till 10:45. Also, this had happened once before and it was a network outage that was fixed by the time I got home.
This time, the service rep claimed the network was fine, but he couldn’t fix the problem and escalated it to the next level.
But all I keep getting when I call that number is a robot voice which claims my trouble ticket is being worked on and to call back in eight hours if they haven’t contacted me first. I don’t think anybody’s done bugger-all, and I’m beginning to doubt I’ll ever get my internet access back. :mad: :mad: