Fuck You Cleveland P.D.

[Lord_Feldon]

@Bricker

Wait for an open car.

An actual 911 dispatcher explained this in other threads:

@Iggy

as soon as we get a car open
The call taker told the caller that, “We’re going to send them as soon as we get a car open” and then later, “The police are on their way”

Despite public criticism I expect that was precisely in accordance with procedure. NEVER, NEVER, NEVER, NEVER tell a caller police have been sent if they have not yet been notified. DO NOT make promises you cannot keep. This is drilled into a call taker during training. The call taker (person answering the phone) may be able to see that all officers appear to be engaged in calls. The call taker should not lie and say police are on the way until he knows officer(s) have been notified and are responding. The call taker appears to have done good in this regard.

@Iggy

So the person you are talking to may not be the person who is dispatching the police/fire service/ambulance. Until the call taker sees a unit assigned to the call and marked in responding status the call taker simply will not tell a caller that police are on the way. They might tell the call that “police will be there as soon as possible” or words to that effect.